We help IT Professionals succeed at work.
Get Started

secondary exch2k3 server, cant access moved or created mailboxes, seems random

satmanuk asked
Last Modified: 2010-03-06
hi there, hope someone can help here, have been looking into this for a few days now and cant seem to find the problem.

we have 2 exchange 2003 servers, both were installed over a year ago. one is a primary server that holds our mailboxes, and the other server was installed for future proofing and to help with any failure recovery etc that might happen....

both servers are windows 2k3 DC's, and both are exchange 2k3, SP2 including ALL up to date hotfixes, build numbers of exchange on both servers are identical.

Both mail stores on both servers are within the same administrative group, both servers are within the same SITE and are on the same physical LAN/Subnet

so here's the problem.....

we have recently exceeded our storage limits on our primary server, and we have begun to move mailboxes over to our secondary server. all seemed to be going ok when moving larger mailboxes, i.e. 1GB + the mailboxes were moved, and they were accesible within a few minutes on the secondary server.

smaller mailboxes however (few hundred MB) were not accesible. we though this might be an permision replication issue, so we waited a few hours, and even waited over night, but no go... if we move the mailbox back to the primary server, the mailbox is accesible instantly...
if we create a new mailbox on the secondary server, same problem... its not accesible.
AD lists the mailbox as being homed on the correct server, the mailbox even shows up in the store on the secondary server, but still not accesible
the server is NOT creating any error events, there are no server replication errors, there are no recipient update service errors.

the other problem, which is probably related.....if we delete the mailbox from the server that doesnt work properly (secondary) it doesnt disjoin the mailbox from the deleted user account until we manually force the mailbox cleanup process, it then marks the mailbox as disjoined but never deletes it, we have to manually purge it...

so there is definately a weird problem, but we just cant track it down, the total lack of any errors from either server make the matter worse

has anyone had an issue like this ? probably something we've overlooked : -)


paul c

Watch Question
Expert of the Year 2007
Expert of the Year 2006
This problem has been solved!
Unlock 1 Answer and 3 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE