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My Outlook 2003 keeps freezing up and after it closes I am sent to a webpage that says; This problem was caused by Symantec WinFax Pro

reyeuro asked
Last Modified: 2007-12-19
The thing is I cannot find anything to download that applies to any programs I have and I do not have any symantec program or WinFax programs that I am aware of:

It goes on to say:

Download updates for Symantec WinFax Pro

This problem was caused by Symantec WinFax Pro. Symantec WinFax Pro was created by Symantec Corporation.

A solution is available that will solve this problem.


Go to the Symantec Corporation website to learn more about the solution.

HELP I NEED TO USE OUTLOOK and I am able to but I cannot do certain things, none of which are related to faxing.

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Top Expert 2008
This one is on us!
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Maybe  WinFax Pro was previously installed and was not Uninstalled successfully . If this is teh case, try installing Symantec WinFax Pro and then Unistall it Properly.

Author of the Year 2011
Top Expert 2006

Hi reyeuro,
Just to make sure there is nothing from Symantec/Norton running on your computer, use "NoNav" to remove any traces of it from your HDD - to include the registry.
Download the most current .exe or .zip file, install, and run.

Post back when you can.
Top Expert 2008


We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1


Thanks War1, sorry I forgot to come back here and update this question.  I just installed Windows Vista Home Premium on my notebook, I was advised at COMPUSA to purchase the 32 bit version even though I have an AMD Turion64 processor...Just FYI, thanks again.
Author of the Year 2011
Top Expert 2006

That is a curious recommendation.
I've been running the 64 bit Vista since it was in Beta development and since RC1 there have been no driver problems for me.

I would really like to know why they made that recommendation.

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