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IE Pop-Ups when clicking Email Link

Rob Timmermans
on
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Last Modified: 2012-05-05
I have multiple computers that when click a Email link from a website or within Outlook, instead of opening a new Email message box will open multiple upon multiple IE windows.  Thoughts?
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Top Expert 2008

Commented:
Greetings, tn4712ee !

You may need to register some dll files
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281679&sd=tech
OR
Run this script if using IE6
http://windowsxp.mvps.org/IEFIX.htm

Best wishes!
Rob TimmermansIT Specialist

Author

Commented:
It is IE7
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Top Expert 2008

Commented:
tn4712ee,

Then register the DLL files as mentioned in http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281679&sd=tech

If no joy, a program is interfering or a file in IE7 is corrupt.
1. Disable Addons.  Go to Tools > Add-on Manager, and uncheck the addons.

2. Reset IE settings.  Go to Tools > Internet Options > Advanced.  Click on "Reset" button. Click OK. Close all browsers. Reboot the computer.

3. Check if a program running in the background is interfering with Internet Explorer. Temporarily disable antivirus, firewall, antispyware, ad-blocker, popup blocker, and all Norton programs.

4. Uninstall and reinstall IE7. Make sure you have the latest updates.
Rob TimmermansIT Specialist

Author

Commented:
None of these suggestions have worked.
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Rob TimmermansIT Specialist

Author

Commented:
Same problem.
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Top Expert 2008

Commented:
tn4712ee,

This problem occurs if you are running IE6 and IE7 in a side by side configuration that is not unsupported. Uninstall IE7.

Make sure your settings are correct as follows:

Go to My Computer\view\folder options.
Click the file types tab.
In list of file types, click the one that we need to change which is
url:mailto protocol.
Click Edit.
In Actions, click Open then Edit.
In Application used to perform action, type the following, including the
quotes marks:
"C:\Program Files\Microsoft Office\Office11\Outlook.exe" /mailurl:%1

http://groups.google.com/group/microsoft.public.windows.inetexplorer.ie5.outlookexpress/msg/9f391dd54f4a6142?hl=en
Rob TimmermansIT Specialist

Author

Commented:
I got it.  After uninstalling 7 then re-installing it works.

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