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Renewing Symantec Antivirus Corporate Edition Version 9 Maintenance
I received a notice from Symantec that SAV 9 maintenance would expire shortly. The notice referred me to a reseller. I contacted the vendor who arranged the original purchase of software and licenses. I have received from them a certificate for the renewal. It contains a serial number "needed for activation".
At this point I have not been able to find out how to use the new serial number to renew the expiring maintenance agreement. The Symantec website has not been helpful.
I would appreciate your guidance.
Thanks,
crmurr
At this point I have not been able to find out how to use the new serial number to renew the expiring maintenance agreement. The Symantec website has not been helpful.
I would appreciate your guidance.
Thanks,
crmurr
ASKER
Thank you. Let me give it a try.
crmurr
crmurr
ASKER
debugitbob,
I used the link you provided and created a new Portal account. The new account setup form asked for the serial number which I provided and added to the Catalog.
At this point it is not clear to me from the information I can get from the Catalog record that the Maintenance renewal is complete.
I received an email message from symantec with the registration confirmation. Do they send other information about the renewal?
Thanks for your help.
crmurr
I used the link you provided and created a new Portal account. The new account setup form asked for the serial number which I provided and added to the Catalog.
At this point it is not clear to me from the information I can get from the Catalog record that the Maintenance renewal is complete.
I received an email message from symantec with the registration confirmation. Do they send other information about the renewal?
Thanks for your help.
crmurr
They should send you a maintenance cert. either by mail or email.
ASKER
I used the link provided by debugitbob and set up a License Portal account. In the License Portal I added
the renewal using the serial number from the certificate provided through my reseller. I added the entry to
the Catalog.
At this point I don't know if that completes the process. The Symantec online resources for renewal are not
clear to me as to how to simply renew the maintenance features for a license.
What am I missing?
crmurr
the renewal using the serial number from the certificate provided through my reseller. I added the entry to
the Catalog.
At this point I don't know if that completes the process. The Symantec online resources for renewal are not
clear to me as to how to simply renew the maintenance features for a license.
What am I missing?
crmurr
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ASKER
Thanks, debugitbob, that seems to have completed the process.
Is my understanding correct that when LiveUpdate runs on the PCs with the installed software that
the new subscription will be recognized?
Is my understanding correct that when LiveUpdate runs on the PCs with the installed software that
the new subscription will be recognized?
You need to make a new account, then there is a location to add serial numbers. when you add a serial number you have to then Activate it all on the same web site.... it's a pain in the ass but after going through that they will send you an e-mail with a .sif attachment that you can use to license your version.