We help IT Professionals succeed at work.

Auto-Response Message in Exchange 2003

musit
musit asked
on
2,308 Views
Last Modified: 2012-06-21
Hello, I am new to exchange and we have an exchange 2003 server.  We would like to have an auto-response sent to anyone requesting support from our public support email account. so if you email cust_support@company.com you will get a message like "thanks for contacting us, you will receive a reply within 48hrs". but, what if someone else has an auto-reply on their box, i dont want my email server to send them another auto-reply in response to their auto-reply which will lead to a loop. So how can i setup the auto-reply in exchange and have it keep track that it already sent an email to someone so it does not loop?  Thanks
Comment
Watch Question

Expert of the Year 2007
Expert of the Year 2006
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
Greg MasonOwner

Commented:
I have the same issue as above but the answer given is not clear to me.
If I build an autoreply using Outlook 2003 rules wizard, then Outlook has to be running for the rule to work.
If I build a reply using "have server respond with specific message" then I get no response at all.
If I use OOA, the message comes through with a subject heading of "Out of Office Reply" which is not optimal.

Thoughts?
Expert of the Year 2007
Expert of the Year 2006

Commented:
gem555 - this is an old question and no one else will see your question. This site does not work like a forum and you cannot "bump" question to the top of the list by posting in an old question. I would suggest that you ask your question as a fresh question.

Simon
Exchange Server Zone Advisor.
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.