I don't know if I am even on the correct list for this question but would like to start here.
I have a client that is using Outlook 2k3 with her companies Exchange server 2k3. When creating a folder for some of her email, it was somehow designated in bold type. It didn't have any unopened mail in it, but continues to display in bold print.
Is there anyway to change it to its normal font (unbolded)?? We've tried moving it to within her Inbox folder & then out of the Inbox to the regular list. But it remains bold. All of the other folders will become bold when they have unopened mail in them & return to their normal font once all of the mail is marked as read.
Any suggestions would be greatly appreciated!!