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molardFlag for United States of America

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Reset Admin Password On Fortigate

I have a fortigate 60 and can not find the password that was originally set with the box.  There is a way to connect to the box via a console cable and reset the admin password.  It is something like this:

If you have console access to this box, you are able to get root access
or more by using the Username: maintainer
Password: pbcpbn[here should you type the serialnr. of the box, the
characters should be in Capital letters.]

I have tried this a few times and have no success.  I do not believe I am getting the password right.  I have tried the passwords:

pbcpbnFGT-123456789012
pbcpbnFGT123456789012
pbcpbn123456789012
FGT-123456789012
FGT123456789012
123456789012

where 123456789012 is the serial number of my box.  Does anybody else know what I can do?  Thanks.
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jasonr0025
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I would begin by contacting tech support--they will walk you through this by command line.
also.  try no user and admin for password
also try admin for user and no password.   (defaults)
Thanks
Jason

North American Technical Support
Phone: +1-866-648-4638
Email: amer_support@fortinet.com
Europe, Middle East, Africa Technical Support
Phone: +33-(0)4-8987-0555
Email: eu_support@fortinet.com
Asia Pacific Technical Support
Email: apac_support@fortinet.com
For other contact information, see the Fortinet Contacts page on the Fortinet web site at www.fortinet.com/contacts.
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ASKER

Thanks for replying.  I don't necessarily want to call them because I won't get any support unless I have a valid support agreement.  I don't want to pay $500 for them to help me with one question.  They have a pay-per-call option but I dont want to pay the $100 and a few change that they want.  
Avatar of Jeff Perkins
What OS version is on the Fortigate?
To reset the authentication settings on a FortiGate unit, you can use the following CLI command:

diag firewall iprope resetauth
ASKER CERTIFIED SOLUTION
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itcok

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rubywrx2005

MUST BE DONE WITHIN 14 seconds of unit booting up!
Hey guys!
The 14 seconds did the trick...and it was very smart to put on notepad before the units boots...
Now I have it all prntscreened to show the reseller the unit was used!!!!
TY!!