HP LaserJet 4050 Error 13.1

compdigit44
compdigit44 used Ask the Experts™
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I have a HP LaserJet 4050n on my network which randomly keeps displaying the paper jam message 13.1. I have gone through two full maintence kits in the past 3 months. The number of pages printed since I replaced the maintenance kit is 4,586. Yet the problem keeps happening. I have made sure there is no paper jammed any where in the printer. I have taken the printer apart to make sure of this. The paper tray is not over filled. Does anyone have any suggestions. This happens about 3 to 4 times a week.
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f-kingIT support technician

Commented:
Hi
here is a Forum with a possible solution :
http://www.fixyourownprinter.com/forums/laser/8626

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Commented:
The HP link had some great information.. I will give it a try and let you know if it works for me or not.

Commented:
try printing out the event log page, it will have a description of the error.  For example mine has 13.1 50

Commented:
sorry, hit enter

but it has error 13.1 50 with a description saying:  "paper feed 1.  paper late jam"

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