HP LaserJet 4050 Error 13.1

compdigit44 used Ask the Experts™
I have a HP LaserJet 4050n on my network which randomly keeps displaying the paper jam message 13.1. I have gone through two full maintence kits in the past 3 months. The number of pages printed since I replaced the maintenance kit is 4,586. Yet the problem keeps happening. I have made sure there is no paper jammed any where in the printer. I have taken the printer apart to make sure of this. The paper tray is not over filled. Does anyone have any suggestions. This happens about 3 to 4 times a week.
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
f-kingIT support technician

here is a Forum with a possible solution :


The HP link had some great information.. I will give it a try and let you know if it works for me or not.

try printing out the event log page, it will have a description of the error.  For example mine has 13.1 50

sorry, hit enter

but it has error 13.1 50 with a description saying:  "paper feed 1.  paper late jam"

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial