troubleshooting Question

Quota checking doesn't work

Avatar of didier20
didier20 asked on
Lotus IBM
14 Comments1 Solution2158 ViewsLast Modified:
Hi All,
There's lots of user in our company who are using Lotus Notes and all of them are satisfied with it except 2 people.
The one from that 2 people is a "normal user" but the other is my General Manager.
The Manager gets huge amount of mails and his mailbox is growing very big.
Unfortunately, the quota checking doesn't work and so sometimes the Local replica looks different than his mailbox on the server. In such case I tell him to archive the old mails and compact the Local mailbox afterwords. This is OK for a while but after some months his mailbox exceeds its limit the synchronizing process goes wrong and the problem begins again.
I've already reinstalled Lotus Notes on his laptop tried refresh design and replace design but it didn't help.

I'm a big trouble I don't know what else I could do to fix the problem. The manager is very angry because he's very busy and has no time to look through hundreds of mails after I create a new Local replica for him.
Every man uses the same design the same server and so on. Why doesn't work the Quota checking properly? Is the server mailbox or the Local or the design to blame?
What can I do?
ASKER CERTIFIED SOLUTION
marilyng

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