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Loose SODIMM in Dell Latitude

My customer complained of her Dell Latitude D600 running slowly.  It was obvious that she needed RAM when I looked at her performance in Task Manager.  She was running on 128MB in XP Pro.  She also said that when she opened the memory door and re-inserted the memory, it would usually improve.  I lfixed other problems at the office and left her with an order for an additional 256MB DIMM.  I just got an email telling me tha she actually has 384MB (a 128 + 256MB SODIMM).  Before I go there tomorrow, is there anything I can do outside of telling her to send it to an authorized Dell shop?  I'm wondering if it's possible that it's the DIMM (rather than loose, maybe it's got bad contact)  that's got the problem and not the saddle.  Anyone have experience with this?
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>>  She also said that when she opened the memory door and re-inserted the memory, it would usually improve    <<     this can point to a heat problem, clean out all fans and vents from dust, and check if the cpu fan runs normally and is clean.  you can also check the cpu temp in the bios.
Laptops Notebooks
Laptops Notebooks

A laptop or notebook is a portable personal computer with a clamshell form factor, suitable for mobile use. Although originally there was a distinction between laptops and notebooks, the former being bigger and heavier than the latter, there is often no longer any difference. Laptops are commonly used in a variety of settings, such as at work, in education, and for personal multimedia. A laptop combines the components, inputs, outputs and capabilities of a desktop computer, including the display screen, speakers, a keyboard, and pointing devices (such as a touchpad or trackpad) into a single unit. The device can be powered either from a rechargeable battery or by mains electricity from an AC adapter.

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