My customer complained of her Dell Latitude D600 running slowly. It was obvious that she needed RAM when I looked at her performance in Task Manager. She was running on 128MB in XP Pro. She also said that when she opened the memory door and re-inserted the memory, it would usually improve. I lfixed other problems at the office and left her with an order for an additional 256MB DIMM. I just got an email telling me tha she actually has 384MB (a 128 + 256MB SODIMM). Before I go there tomorrow, is there anything I can do outside of telling her to send it to an authorized Dell shop? I'm wondering if it's possible that it's the DIMM (rather than loose, maybe it's got bad contact) that's got the problem and not the saddle. Anyone have experience with this?