troubleshooting Question

Random restarts of the pc which is only fixed by Last Known Good Configuration

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GMartinFlag for United States of America asked on
HardwareDesktopsMicrosoft Hardware
11 Comments1 Solution399 ViewsLast Modified:
Hi Everyone:

       I have been experiencing a random recycling or restarting of the pc lately which happened once before some time back, around 2 months or so.  This time, it restarts itselfself randomly for about 3 times, then, a screen appears listing menu options like Safe Mode, Safe Mode with Networking, Command Prompt Only, Last Known Good Configuration, etc.  Interestingly, if I choose Last Known Good Configuration, the problem becomes fixed and the pc boots straight into the Windows XP Pro SP2 desktop environment.  If I choose any other option, even Safe Mode, it simply just restarts itself instead of going into any kind of desktop.  

        I am not sure what could be causing this situation.  I do get frequent alerts from AOL Spyware indicating spyware detected and gives me the option of blocking and deleting them which is a nice feature.  Also, I sometimes see a small window titled AOL Dialer which request a username and password.  I believe this is something commonly seen with dial up connections to AOL, but, since I have a broadband connection to AOL, DSL, I find this to be suscpious as well.  

        Maybe I am pulling straws here, but, there may be a connection between the malware and the random restarts of the pc which is only fixed by selecting Last Known Good Configuration.  

        Any help on resolving this situation will be appreciated.  At the moment, the pc is working great with no random restarts.  

        Thanks in advance for any advice to this matter.  I look forward to reading everyone's ideas.

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