troubleshooting Question

Arcserver Error E3814

Avatar of jskfan
jskfanFlag for Cyprus asked on
Storage Software
4 Comments1 Solution2505 ViewsLast Modified:
I am using Brightstore Arcserve, in the backup options session/encryption password, there is a password entered.
Now I am trying to restore a backed up file from the tape to the Disk, but I keep receiving the following error
E3814 Invalid Session/Encryption Password.
Through the Restore wizard I didn't see anything that prompts me to enter the encryption password.

Does anyone have any idea about this issue??
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 4 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 4 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros