troubleshooting Question

Arcserver Error E3814

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jskfanFlag for Cyprus asked on
Storage Software
4 Comments1 Solution2505 ViewsLast Modified:
I am using Brightstore Arcserve, in the backup options session/encryption password, there is a password entered.
Now I am trying to restore a backed up file from the tape to the Disk, but I keep receiving the following error
E3814 Invalid Session/Encryption Password.
Through the Restore wizard I didn't see anything that prompts me to enter the encryption password.

Does anyone have any idea about this issue??
Thanks
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