troubleshooting Question

I need a new Burner

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eXigentxyz asked on
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I was just at a very well known IT seller’s web site, looking to order a good quaily DVD burner (ready to order it today) and ask about burner features, sotward bundles & if there were any compatibility issues etc. that I should consider prior making a choice and ordering.
When I ask, I got a response to the effect that, ” …we do not offer any technical assistance. We also do not offer advice.  We do not give out guidance about compatibility … etc.“  

Are there issues to consider beyond a burners featurers or that it is for a PC with XP and the price to take into consideration?
Is there anything I need to know before ordering a burner?  
This seemed like such a simple decision me.  
I have an abit AW9D-MAX motherboard.
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