troubleshooting Question

Eliminating Multiple Contacts Subfolders in MS Outlook 2003 using Exchange Server 2003

Avatar of finkkatz
finkkatz asked on
6 Comments1 Solution248 ViewsLast Modified:
Last year my firm migrated from a peer-to-peer network to a MS Small Business Server/Exchange 2003.  Ever since that migration, I seem to have two separate "Contacts" subfolders in my "Outlook Address Book" stored on the server.  My computer runs on Win XP Pro.  This has become a problem because sometimes when I put in a new entry it ends up in one of the two Contacts folders, and sometimes it ends up in the other.  One of the folders, I'm not sure which, syncs with my WM 5 OS based PDA/Phone, and the other does not.  Frequently I find that when I've entered a new contact using my outlook on my PC (i.e. I use MS Outlook 2003) it doesn't sync because it is in the other "Contact" folder.  I cannot seem to direct a contact to one folder versus another.  I first realized there were two folders when I clicked on the "To" button after creating a new message.  When I do that, a "Select Names" window appears and on the top right of that window there is an option to "Show Names From:"  that has a pull down menu under it.  In the pulldown menu is a main folder "Outlook Address Book," which contains two subfolders that are named "Contacts."  Is there any way to merge these folders?  I'm afraid that if I try to delete one I might lose all of my contacts.  Anyone have any idea what I can do to resolve this?

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Log in to continue reading
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform for $9.99/mo
View membership options
Unlock 1 Answer and 6 Comments.
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
The Value of Experts Exchange in My Daily IT Life

Experts Exchange (EE) has become my company's go-to resource to get answers. I've used EE to make decisions, solve problems and even save customers. OutagesIO has been a challenging project and... Keep reading >>


Owner of Outages.IO
Phoenix, Arizona, United States
Member Since 2016
Join a full scale community that combines the best parts of other tools into one platform.
Unlock 1 Answer and 6 Comments.
View membership options
“All of life is about relationships, and EE has made a virtual community a real community. It lifts everyone's boat.”
William Peck

Member since 2004