troubleshooting Question
Can't scan because HP Solution Center cannot detect my HP printer
xpjim
asked on
asked on
Am unable to get HP Solutions Center to open. Recently installed drivers and software for several HP All-in-one printers. The printers work fine as printers, but am unable to scan. Have followed instructions from HP to delete any superfluous imaging devices in device manager.
When launching HP Solution Center, a small grey screeen opens, followed by this error message: "No HP devices have been detected. HP Solution Center will close now." when I click "OK", it does in fact close.
HP Solution Center will fail to detect the printer even while IT IS ACTUALLY PRINTING A DOCUMENT!
Saw a reference to Solution Center problems in the HP Forum suggesting a Winsock problem. But I wasn't sure it applied to my situation and looked scary to carry out.
Any thoughts anyone?
___________
Windows XP SP2
PIII 1.5Ghz
RAM = 1.5G
remaining harddrive space = 3.4G
When launching HP Solution Center, a small grey screeen opens, followed by this error message: "No HP devices have been detected. HP Solution Center will close now." when I click "OK", it does in fact close.
HP Solution Center will fail to detect the printer even while IT IS ACTUALLY PRINTING A DOCUMENT!
Saw a reference to Solution Center problems in the HP Forum suggesting a Winsock problem. But I wasn't sure it applied to my situation and looked scary to carry out.
Any thoughts anyone?
___________
Windows XP SP2
PIII 1.5Ghz
RAM = 1.5G
remaining harddrive space = 3.4G
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