troubleshooting Question

Can't scan because HP Solution Center cannot detect my HP printer

Avatar of xpjim
xpjimFlag for United States of America asked on
Printers and ScannersWindows XP
10 Comments1 Solution52920 ViewsLast Modified:
Am unable to get HP Solutions Center to open. Recently installed drivers and software for several HP All-in-one printers. The printers work fine as printers, but am unable to scan. Have followed instructions from HP to delete any superfluous imaging devices in device manager.

When launching HP Solution Center, a small grey screeen opens, followed by this error message: "No HP devices have been detected. HP Solution Center will close now." when I click "OK", it does in fact close.

HP Solution Center will fail to detect the printer even while IT IS ACTUALLY PRINTING A DOCUMENT!

Saw a reference to Solution Center problems in the HP Forum suggesting a Winsock problem. But I wasn't sure it applied to my situation and looked scary to carry out.

Any thoughts anyone?

___________
Windows XP SP2
PIII 1.5Ghz
RAM = 1.5G
remaining harddrive space = 3.4G
ASKER CERTIFIED SOLUTION
Marc Z

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