mcneildeanna
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Shared calendar not visible on certain computers
I have a user running Windows XP SP2, Outlook 2003 SP1 who is unable to see a shared calendar on his computer. The permissions are set up properly by the person who is sharing their calendar. If I log on as the user at my own personal workstation and bring up Outlook, I can see the shared calendar. I deleted the Outlook profile on the users workstation as well deleted all the associated Outlook files (*.oab, *.ost, etc) and created a new Outlook profile for the user. No change in inability to view shared calendar. Is it possible that the Windows profile is corrupt somehow?
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ASKER
Regrettably this did not work. I got the message: Folder could not be displayed, the information store is not available.
ASKER
Frankco, did you mean run a repair of Office?
ASKER
I ran a detect & repair as well as running with the /cleanviews switch. No change in behavior.
Hi mcneildeanna,
Actually, I meant a repair of Office, (installation disk - repair), but, a dectect and repair within Outlook should do the same. At least for the program.
Can you try /resetfolders switch?
Can you see the calendar in Safe Mode?
Rename Extend.dat file located here:
C:\Documents and Settings\<profile>\Local Settings\Application Data\Microsoft\Outlook
Rename the Outcmd.dat file located here:
C:\Documents and Settings\<profile>\Applica
If nothing has worked so far....
Since you can see it while logged on as the user on your computer, and you deleted and recreated his profile on his computer. I would uninstall and reinstall Office.
cheers,
frankco
Actually, I meant a repair of Office, (installation disk - repair), but, a dectect and repair within Outlook should do the same. At least for the program.
Can you try /resetfolders switch?
Can you see the calendar in Safe Mode?
Rename Extend.dat file located here:
C:\Documents and Settings\<profile>\Local Settings\Application Data\Microsoft\Outlook
Rename the Outcmd.dat file located here:
C:\Documents and Settings\<profile>\Applica
If nothing has worked so far....
Since you can see it while logged on as the user on your computer, and you deleted and recreated his profile on his computer. I would uninstall and reinstall Office.
cheers,
frankco
ASKER
Sorry for a late response, but ultimately, for OTHER reasons, I had to move the mailbox of the person whose calendar was the hard to view calendar to the same Information Store as the bulk of my users and voila! This issue disappeared. *sigh* I did follow through on your suggestions Frankco and really don't know why they didnt bring success.
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Windows XP
Microsoft Windows XP is the sixth release of the NT series of operating systems, and was the first to be marketed in a variety of editions: XP Home and XP Professional, designed for business and power users. The advanced features in XP Professional are generally disabled in Home Edition, but are there and can be activated. There were two 64-bit editions, an embedded edition and a tablet edition.
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I would do a detect and repair on the user's computer first.
Help ~ Detect and repair.
Also, the user's view may be messed up.
****Warning this will remove any custom views you have.****
1. close out of outlook
2. click on start >> Run
3. type in: "C:\Program Files\Microsoft Office\OFFICE11\Outlook.ex
4. click on OK
Let us know how you do.
cheers,
frankco