troubleshooting Question

Backup Exec 11d Small business server W2K3 Advanced File Option failiure

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I have installed Backup Exec on two seperate W2K3 Small Business Servers. On both of them i get a job failed because of this error (see below)

Backup- H: V-79-57344-34110 - AOFO: Initialization failure on: "Microsoft Information Store". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
Snapshot provider error (0xE0008516): Resources specified for snapshot do not have any valid data on them. Check if files were deleted or renamed.
Check the Windows Event Viewer for details.

If i enter the error number on the symantec site i get no resolution. Does any one have any ideas. Both systems have there own beespoke management systems so i am using Advanced File Option. Withouth this i get failiures on certain files. (see below).

Backup- C: Unable to open the item C:\Program Files\Network Associates\McAfee GroupShield\bin\eServices\eS3IC200 - skipped.
Unable to open the item C:\WINDOWS\system32\dhcp\tmp.edb - skipped.
Unable to open the item C:\WINDOWS\system32\wins\winstmp.mdb - skipped.
Backup- H: WARNING: "H:\exactwin\olddata\applog.lck" is a corrupt file.
This file cannot verify.
WARNING: "H:\exactwin\olddata\USER.LCK" is a corrupt file.
This file cannot verify.
Verify- H: WARNING: "applog.lck" is a corrupt file.
This file cannot verify.
WARNING: "USER.LCK" is a corrupt file.
This file cannot verify.

Any Ides welcome - thanks
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