troubleshooting Question

two email servers with the same mx record

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regentgroup asked on
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I have a user who is trying to email an external customer but there seems to be a delay or sometimes the cusomer doesn't receive the emails. I have done an email test and it shows that the external customer has two email servers with the same preference value, but one of the servers seems to be permanantly down. In this case would the email server be chosen at random and if the one chosen was the server that was down, the email would fail.


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