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reb_elmagnifico

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Dell Poweredge issue: "A disk read error occurred"

I have a Dell Poweredge 4350.  I just added 3 hard drives to it.  I setup the raid 5 succesfully and started the install Server 2003.  Windows finds the logical drive and formats and copies files with no problems.  The problem comes when the install has to reboot to continue the setup...it won't boot back up.  It stops at:

A disk read error occurred
Press Ctrl+Alt+Del to restart

I ran the setup again and the same thing happens...

I am trying now to update the firmware on the BIOS and the Raid controller, but I am having trouble getting it to boot to a floppy.  
See other post if you have any ideas on that one: https://www.experts-exchange.com/questions/22419627/Can't-boot-to-floppy-on-a-Poweredge-4350.html

Any ideas?

Thanks a ton!

REB
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SysExpert
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You probably need to use F6 to add in the RAID drivers so that the drives will be recognized.

I hope this helps !
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reb_elmagnifico

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But the drives are recognized during the setup without using F6.  Are you saying that I should use F6 to manually add drivers eventhough the Setup already picks them up?
Yes !
Ok, I'm done for the day, so hopefully tomorrow I will have some time to try it out.

Thanks

REB
Just a sanity check here... make sure you don't have any floppy in the drive, no USB drives connected and no CD in the drive. It may be trying to boot from one of these other devices.
fs
Like I mentioned in my first post, I couldn't even get it to boot to a floppy if I wanted to.  Also, it doesn't have USB ports and when a cd is in the drive, it boots successfully to the cd.  Thanks for your thoughts.

REB
That's a very old server,are you sure that 2003 will run on it?
Yes I am sure...we have a couple more just like it that run 2003 just fine...in fact, it runs better than 2000 server did.
Anyone know where I can get the drivers for my raid controller card.  This is what I am using: American Megatrends (AMI) PERC2/SC.
On the Dell support page, it only have firmware upgrades...no drivers.  And on the AMI website I can't seem to find drivers for scsi cards.
That's what I was alluding to.
No 2003 driver support.

You could try thr DC driver and see if that works,but because that controller is so old,you may be out of luck for support.
I have a complete set of Perc2 driver floppies from Dell and a card. But as pgm554 referred to, no 2003 version. I have also found them available for download in the past. I will research that and post back my findings.
fs
"Yes I am sure...we have a couple more just like it that run 2003 just fine...in fact, it runs better than 2000 server did."

So what driver are you using on the other machines for the Perc2... assuming they are equipped with Perc2?
They picked up the standard drivers that come with the W2k3 setup.
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Dean Chafee
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I had already found the firmware update, but cannot install it because the server won't boot to a floppy.  See my 1st post...

The drivers didn't work either.  

And I just tried to install Server 2000, just to see what would happen and the same problem occurred.

I am starting to think that the drives and/or scsi card are just bad.

I'm about to give up on this one...
Have you tried to put the Perc2 in another machine that can boot from floppy to install firmware?
Beyond that... you are probably right, just bad hardware. Good luck.
fs
I haven't tried that because pretty much everything else is in production.

I will see what happens over the next couple of days and then I will accept a solution based on the most helpful comments.

Thanks a ton for all of your time and effort.

REB
Well.if all of the boxes are exactly the same and W2K3 installed on the other ones with no issues,I would say it points to some sort of HW or firmware issue.

If it won't boot to a floppy,I would start there and see if that floppy drive  is any good.
I already tried a different floppy drive...same issue.
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I think you're right.  Thanks for all of your help!


REB