troubleshooting Question

Text squashed to left of document

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RichardSlaterFlag for United Kingdom of Great Britain and Northern Ireland asked on
Microsoft OfficeMicrosoft Word
8 Comments1 Solution896 ViewsLast Modified:
We have a word template that we use reguarly, to send out letters. This template has a table at the top of the page with a small image and a footer with a line of text in. It also has a line drawn on the page about three fifths of the way down.

Occasionaly when the document is printed, all of the characters squash up to the left hand side of the page printing one character over another, this only affects the non-template text i.e. the table at the top and the footer at the bottom is unaffected (even though it is in the same font). This has happened over the last year on Windows 2000, XP RTM, XP SP1 and XPSP2 in both Office XP RTM and SP3. It happens to different users on different computers.

In the grand scheme of things it dosn't happen very often, perhaps 1 in 500 letters, however the template is used reguarly and it works out that it happens about once a month. We found a resoloution by re-installing the Times New Roman font (by copying from another comptuer) however I would like to know if there is a resoloution to this problem that does not require administrative intervention.
Joanne M. Orzech
Manager, Document Services Center

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