pciccare
asked on
Error Opening Outlook 2007 after Upgrade from 2003
User is on XP Pro SP2 and had Office 2003. I upgraded him to Office 2007. The upgrade install went smooth with no errors. However, whenever he opens Outlook 2007 now, he gets the following Message:
"Your mailbox has been temporarily moved on Microsoft Exchange server. A temporary mailbox exists, but might not have all of your previous data. You can connect to the temporary mailbox or work offline with all of your old data. If you choose to work with your old data, you cannot send or receive e-mail messages.
Choices to Click:
Use Temporary Mailbox // Use Old Data // Cancel"
So - I've checked his account on the Exchange server and all appears fine. When the user selects "Use Temporary Mailbox" he can access all his emails and send and receive just fine. I can't find any article about this problem and I don't know how to fix it. I've checked his account settings locally and they're fine. Any thoughts, suggestions, articles are greatly appreciated. Thanks!
"Your mailbox has been temporarily moved on Microsoft Exchange server. A temporary mailbox exists, but might not have all of your previous data. You can connect to the temporary mailbox or work offline with all of your old data. If you choose to work with your old data, you cannot send or receive e-mail messages.
Choices to Click:
Use Temporary Mailbox // Use Old Data // Cancel"
So - I've checked his account on the Exchange server and all appears fine. When the user selects "Use Temporary Mailbox" he can access all his emails and send and receive just fine. I can't find any article about this problem and I don't know how to fix it. I've checked his account settings locally and they're fine. Any thoughts, suggestions, articles are greatly appreciated. Thanks!
johnb6767
delete the outlook profile and restart from scratch. see if that gets back in...
ASKER
Thank you. I should have qualified my initial question. I'm trying to avoid deleting the profile and to find another way around this. I realize that the resolution might end up being to delete and recreate the profile, but I am hoping for alternative solutions to that.
There copuld be lord knows what in the profile, thats why I didnt suggust any other items...There shouldnt be that much custom things in theier profile, that are stored locally?
ASKER
Right. And so, since there could be multiple solutions, I'm asking for ones that don't require deleting and recreating the profile.
Have you tried using these tools?
OUTLOOK
Inbox Repair Tool
OST Integrity Checker
EXCHANGE SERVER
Information Store Viewer
Information Store Integrity Checker
Did you try to use Auto Account Setup?
OUTLOOK
Inbox Repair Tool
OST Integrity Checker
EXCHANGE SERVER
Information Store Viewer
Information Store Integrity Checker
Did you try to use Auto Account Setup?
ASKER CERTIFIED SOLUTION
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I have a solution that avoids the need to delete and recreate the Outlook profile:
Use the properties of the Outlook icon to get into the Mail Setup dialog box (ie not from within Outlook), then go to Email Accounts, select the Exchange account and Remove. Then close the Mail Setup.
(When you click Email Accounts, you will probably be shown that same "Use Temporary Mailbox" dialog. Choose to use the temporary one.)
Go back into Mail Setup the same way and add the Exchange account settings back in again (In Outlook 2007, I still prefer the manual method). You will get a message saying your mail delivery location has changed and you need to close.
Now Open Outlook in the normal way. The problem should have gone and the rest of your profile settings will have been preserved.
Use the properties of the Outlook icon to get into the Mail Setup dialog box (ie not from within Outlook), then go to Email Accounts, select the Exchange account and Remove. Then close the Mail Setup.
(When you click Email Accounts, you will probably be shown that same "Use Temporary Mailbox" dialog. Choose to use the temporary one.)
Go back into Mail Setup the same way and add the Exchange account settings back in again (In Outlook 2007, I still prefer the manual method). You will get a message saying your mail delivery location has changed and you need to close.
Now Open Outlook in the normal way. The problem should have gone and the rest of your profile settings will have been preserved.