troubleshooting Question

Printer not responding

Avatar of oilsafe
oilsafe asked on
Printers and Scanners
3 Comments2 Solutions383 ViewsLast Modified:
Hello,

We run a Novexx Xxtreme card/label printer off a Dell PC.  The printer has worked day in day out since the PC was installed brand new approximately 6 months ago.

The printer:
* is connected to the PC by a parrellel cable.
* uses the nice label driver

After having printed a number of jobs, the user went to print a new job and the printer ceased responding to print requests from the PC

We have tried:
* rebooting both the PC and the printer (numerous times)
* connecting a different PC to the printer
* connecting PC to other printer - worked fine
* alternate parrallel cables (both cables tested fine on other printer)
* resetting printer - on/off + Feed + Cut
* print tests from system commands in printer - all worked fine.

Help desperately needed?
ASKER CERTIFIED SOLUTION
hdhondt

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