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How to use a recorded WAV file for an outgoing voice mailbox message

I'm using a Cisco 2811 integrated router with Cisco Callmanager Express and Unity Express installed in the router.

I looking for a way to upload a professionally recorded WAV file that will be played whenever someone reaches a specific voice mail box -- specifically this is our companies "default" mail box, so I would like it to sound more professional than a normal users mail box.

Can someone tell me if this can be done? I know how to upload custom WAV files that my Auto Attendant scripts use, but I'm unsure of how to get a voice mail box to use a custom WAV file.

Thanks!

PS -- This question was asked back on February 8 (https://www.experts-exchange.com/questions/22155730/How-to-use-a-recorded-WAV-file-for-an-outgoing-voice-mailbox-message.html) however soemone decided to delete the question without as much as an explination why.

Reid Palmeira

I don't know if there's a way to do this for the VM, i think it's only the auto-attendant. will look into it a little more today, but can you confirm that you're using CallManager Express and Cisco Unity Express for the VM and Auto-Attendant?

richard_west

ASKER

Yes -- we are using Callmanager Express 4 and Cisco Unity Express for the VM and Auto-Attendant.

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Reid Palmeira

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richard_west

ASKER

Thanks for looking into it at least.

I give it another week or so. If no one else posts a repsonse then I'll award you the points for at least helping!