troubleshooting Question

windows xp print jobs stuck in queue

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mrmythFlag for United States of America asked on
Printers and ScannersWindows XP
12 Comments1 Solution8399 ViewsLast Modified:
User is printing to a printer that has been working fine. It's a local printer and the jobs are getting stuck in the print queue and never printing.

The only other information I have is that it's a windows xp computer and a Konica color printer.

I often have this problem with computers and I wondered if there was any good advice on dealing with printer drivers on XP.

I had the user reboot. The printer is on and connected via USB. The driver should be fine.

I also see the jobs in the queue and chose document>resume printing from the menu. Still no printing. The printer is just showing ready.
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