troubleshooting Question

What ports and settings need to be changed on a firewall for Video Chat on AIM?

Avatar of ryan_horman
ryan_horman asked on
Hardware FirewallsNetworking Hardware-OtherPeripherals
6 Comments1 Solution463 ViewsLast Modified:
Hello,
I have a customer of mine that recently purchased a Microsoft Wired LifeCam VX-3000.  They want to use it to chat with friends over AIM (AOL Instant Messenger).  Ok, so heres the problem:  Every time they attempt to connect to one of their friends, they get the error message that the firewall is blocking the connection.  With that being said, they are currently running Norton Anti-Virus 2007 on that computer, along with the connection going through a Netgear Wireless Router.  What I need to know is what ports do I need to open on the firewall for them, and do I use port forwarding or port triggering?  Also, are there any settings I will need to change in Norton Anti-Virus 2007?  Any help is greatly appreciated being that I tried to trouble shoot this alone for 3 hours and got no where.

Thanks,
Ryan
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