TalonUNT
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Outlook 2000 freezes after startup
Outlook 2000 is crashing shortly after starting. The PC is running Windows XP, and is currently set up as a POP3 account. This occured after the user accidently attempted to move around 800 e-mails w/attachments (mostly under 1mb) to the deleted items folder.
Tried using the /safe switch, also tried renaming a few of the .dat files (frmcache, outcmd, etc)
Tried doing a detect/repair, and no errors were found.
Outlook was not starting at all, but now it will start, and begin importing e-mails and after about 20 seconds it crashes. I am working with a remote user, so it may take some time to test fixes.
Tried using the /safe switch, also tried renaming a few of the .dat files (frmcache, outcmd, etc)
Tried doing a detect/repair, and no errors were found.
Outlook was not starting at all, but now it will start, and begin importing e-mails and after about 20 seconds it crashes. I am working with a remote user, so it may take some time to test fixes.
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Yes, the default for POP3 accounts is to use PST file.
Yes, Outlook 2000 has profiles.
http://w3.ouhsc.edu/anesthesiology/setting_up_outlook_2000_profile.htm
Yes, Outlook 2000 has profiles.
http://w3.ouhsc.edu/anesthesiology/setting_up_outlook_2000_profile.htm
ASKER
user was unable to find a .pst, had them search for *.pst and also make sure hidden files and folders were unchecked. Their manager may end up replacing PC regardless (apparently for other issues I haven't been asked about) so this may end up not getting resolved properly.
ASKER