asked on

citrix web client An internal error occurred. Please contact your system administrator.

I have set a citrix presentation server 4.0 web interface and set up the web clients files to be downloaded from the server (ICA32).
the link shows up on the web page , however when users click on the link to get the client from the server the client is not getting downloaded. After a few minutes i get the error
An internal error occurred. Please contact your system administrator.

Any ideas?

mgcIT

Did you copy the client installation files from the component CD (or download from web) to the C:\Program Files\Citrix\Web Interface\4.0\ICAWEB\ directory on your web interface server?

that is where the files will be pulled from

mgcIT

actually the exact path for the ICA32 (english version) will be here:

C:\Program Files\Citrix\Web Interface\4.0\ICAWEB\en\ica32\

c_hockland

ASKER

i copied files from the web to the path C:\Program Files\Citrix\Web Interface\4.0\ICAWEB\en\ica32\
and then i also copied the files from the component cd
but i also found this
http://support.citrix.com/article/CTX104255

what do you think ?

c_hockland

ASKER

well i saw the hash file and it has all the properties as described on the ctx article.

mgcIT

where does the link point to on the web interface?

Note: it won't be exactly as it appears above.. there are variables in there that point to the path above... but please post the path it is trying to download from

c_hockland

ASKER

the link points to

llscitrix.domain.com/citrix/metaframe/icaweb_common/en/ica32/ica32t.exe

mgcIT

ok that is correct. You have the ica32t.exe file in the folder:

C:\Program Files\Citrix\Web Interface\4.0\ICAWEB\en\ica32\

right?

and one other thing to check (maybe you have modified the default value) is here:

\wwwroot\Citrix\MetaFrame\conf\WebInterface.conf

Do a search for the line "Win32Client=" and make sure it says:

Win32Client=Default

c_hockland

ASKER

part of the file

IbmAixClient=Default
IcaWebClient=wficat.cab
IcaWebClientClassID=238f6f83-b8b4-11cf-8771-00a024541ee3
IcaWebClientVersion=9,0,32649,0
IgnoreClientProvidedClientAddress=On
# InternalServerAddressMap=[normalAddress,translatedAddress,normalAddress,translatedAddress,...]
# WelcomeMessage_<lang-code>=[Customized welcome message in the specified language]
Win16Client=Default
Win32Client=Default

mgcIT

ok everything you have posted is correct. Did you run IISRESET or restart the web server after copying the client files to the path, or making any modifications to your web interface configuration?

other than that i'm not sure what your problem could be, unless it is a bug with citrix....

mgcIT

what version of ASP.NET do you have on that server? if you upgraded to 2.0 (or now even 3.0) it can cause this error.

ASKER CERTIFIED SOLUTION

mgcIT

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

c_hockland

ASKER

i have asp.net 1.1
and ran the aspnet_regiis -lv to verify
let me read the previous posting

c_hockland

ASKER

Locate the following line in wwwroot\Citrix\MetaFrame\site\web.config:

actually mine was wwwroot\citrix\citrix\metaframe\web.config

notice that ihad 2 citrix
i copied and pasted the metaframe folder under the first citrix folder

do you think this has somethign to do with the error ?that i have wwwroot\citrix\citrix\metaframe\web.config ???

c_hockland

ASKER

C:\Documents and Settings\nsadm3>aspnet_regiis -lv
1.1.4322.0 Valid (Root) C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\asp
net_isapi.dll

C:\Documents and Settings\nsadm3>

c_hockland

ASKER

also , when i try to access the license page via the license suite console the page cannot open. it says page not found.
Is it because of Aspnet?
do you think the two error relate somehow with each other ??