Solved

TSMobiles application on 8100 - connection problem

Posted on 2007-03-17
10
297 Views
Last Modified: 2008-01-09
Hi,

I have installed TSMobiles onto my 8100 (as I want to be able to access my server at work whilst I am on the road). The autoconfiguration completes successfully; selecting "Force MDS/BES" as my connection method. However when I try to connect to the computer I am trying to connect to it fails with the message:

Cannot connect to host. Please make sure that you specified the correct host address and the host is accessible through the network. Also please check network settings of your device

I am using a Pearl 8100 on the Vodafone UK network. I run a BES on my company network. I know that the host address is correct, port 3389 is accessible,  and that the computer I am trying to connect to is accepting connections as I can connect with no problems from my desktop PC.   I was wondering whether this is to do with the APN settings under TCP on my 8100 but I have tried with no settings (which is the original config) and also tried the two settings I have found online for vodafone UK (1. APN internet / user: web / password: web  2. APN wap.vodafone.uk / user: user@vodafone.net / password:user) - neither of these made any difference.

Am I missing something obvious?  

All assistance very much welcome!
Thanks in advance,
Sarah
0
Comment
Question by:SarahWH
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
10 Comments
 
LVL 16

Expert Comment

by:The_Kirschi
ID: 18741797
I guess your MDS service is running?
0
 
LVL 1

Author Comment

by:SarahWH
ID: 18742973
I am assuming it is as I can browse the internet, receive my e-mails etc.  Does this mean it is definately running? How can I check that?   (Please excuse my lack of knowledge - I am very new to Blackberrys')
0
 
LVL 16

Expert Comment

by:The_Kirschi
ID: 18751786
No that does not mean its running. Have look at your server. Go into Control Panel -> Administrative Tools -> Services. See if your Blackberry MDS service is running. If not start it and try again.
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 1

Author Comment

by:SarahWH
ID: 18751964
Yes, MDS service is running on my server.....
0
 
LVL 16

Expert Comment

by:The_Kirschi
ID: 18751996
Have you tried connection via IP address. If I remember well it did not work for me with hostname. Don't know why but DNS obviously didn't work.
0
 
LVL 1

Author Comment

by:SarahWH
ID: 18752085
Yes, tried with both the hostname and the IP address but neither have worked.  
0
 
LVL 1

Author Comment

by:SarahWH
ID: 18757409
Hi, thank you very much for your assistance.  However I have now managed to solve the problem.  I was previously unaware of the difference between the Blackberry Browser and the Internet Browser and didnt understand that the Blackberry is essentially "part of our network" (for want of a better way of describing it!).  Therefore in order to use the program to connect to the server I only needed to put https://computername and not https://computername.domainname.xx.xx.   Thanks again :)
0
 
LVL 16

Expert Comment

by:The_Kirschi
ID: 18762343
Ok, fine. Glad you solved the problem. But what you describe does not explain why it did not work with ip address instead of hostname. Strange thing.
0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
ID: 19097846
PAQed with points refunded (500)

Computer101
EE Admin
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

I've already touched on keyboard shortcuts that can be used in a BlackBerry to make navigation much more easy but there are also another set of commands which are hidden for different reasons. Standard users won't need these unless under exceptional…
The new PlayBook may not be the hottest selling tablet out there and may not be breaking much in the way of new ground but, for the committed BlackBerry users, it allows them to keep pace with a fast-moving industry. Much of the interface is familia…
Although Jacob Bernoulli (1654-1705) has been credited as the creator of "Binomial Distribution Table", Gottfried Leibniz (1646-1716) did his dissertation on the subject in 1666; Leibniz you may recall is the co-inventor of "Calculus" and beat Isaac…
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…

756 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question