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TSMobiles application on 8100 - connection problem

Posted on 2007-03-17
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Last Modified: 2008-01-09
Hi,

I have installed TSMobiles onto my 8100 (as I want to be able to access my server at work whilst I am on the road). The autoconfiguration completes successfully; selecting "Force MDS/BES" as my connection method. However when I try to connect to the computer I am trying to connect to it fails with the message:

Cannot connect to host. Please make sure that you specified the correct host address and the host is accessible through the network. Also please check network settings of your device

I am using a Pearl 8100 on the Vodafone UK network. I run a BES on my company network. I know that the host address is correct, port 3389 is accessible,  and that the computer I am trying to connect to is accepting connections as I can connect with no problems from my desktop PC.   I was wondering whether this is to do with the APN settings under TCP on my 8100 but I have tried with no settings (which is the original config) and also tried the two settings I have found online for vodafone UK (1. APN internet / user: web / password: web  2. APN wap.vodafone.uk / user: user@vodafone.net / password:user) - neither of these made any difference.

Am I missing something obvious?  

All assistance very much welcome!
Thanks in advance,
Sarah
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Question by:SarahWH
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Expert Comment

by:The_Kirschi
ID: 18741797
I guess your MDS service is running?
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Author Comment

by:SarahWH
ID: 18742973
I am assuming it is as I can browse the internet, receive my e-mails etc.  Does this mean it is definately running? How can I check that?   (Please excuse my lack of knowledge - I am very new to Blackberrys')
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Expert Comment

by:The_Kirschi
ID: 18751786
No that does not mean its running. Have look at your server. Go into Control Panel -> Administrative Tools -> Services. See if your Blackberry MDS service is running. If not start it and try again.
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Author Comment

by:SarahWH
ID: 18751964
Yes, MDS service is running on my server.....
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Expert Comment

by:The_Kirschi
ID: 18751996
Have you tried connection via IP address. If I remember well it did not work for me with hostname. Don't know why but DNS obviously didn't work.
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Author Comment

by:SarahWH
ID: 18752085
Yes, tried with both the hostname and the IP address but neither have worked.  
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Author Comment

by:SarahWH
ID: 18757409
Hi, thank you very much for your assistance.  However I have now managed to solve the problem.  I was previously unaware of the difference between the Blackberry Browser and the Internet Browser and didnt understand that the Blackberry is essentially "part of our network" (for want of a better way of describing it!).  Therefore in order to use the program to connect to the server I only needed to put https://computername and not https://computername.domainname.xx.xx.   Thanks again :)
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Expert Comment

by:The_Kirschi
ID: 18762343
Ok, fine. Glad you solved the problem. But what you describe does not explain why it did not work with ip address instead of hostname. Strange thing.
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