Exchange routing connector unavailable Help! Please

Posted on 2007-03-17
Medium Priority
Last Modified: 2012-05-05
I have a routing group connector in exchange 2003 which is forwarding through a smart host and it’s unavailable. All my mail is banking up and I can’t find a resolution for making it available. I have rebooted all servers in question. I can ping the smart host from the exchange server.
What can be causing this?
Question by:boomerbostock
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
LVL 14

Expert Comment

by:Erik Pitti
ID: 18742420
Try testing the SMTP connection by using the telnet command from the Exchange server.

Instructions here:

Author Comment

ID: 18742492
Ok thanks I cannot telnet into the gateway server that acts as a smarthost Its running Trend ISVW6 6.01 ive tried telneting using the local address and from outide the organisation and no joy.
I have retarted the server and the Trend serices but still nothing
LVL 14

Expert Comment

by:Erik Pitti
ID: 18742708
On the smart host, open a command prompt and run: netstat -an

You should see something that looks like this (there should be a lot more as well):

Active Connections

  Proto  Local Address          Foreign Address        State
  TCP                 LISTENING

If you don't see the server listening on port 25, then its not going to accept SMTP connections.  I'm not familiar with ISVW myself, but you way want to see if the SMTP engine is online on that box.
Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.


Author Comment

ID: 18743061
no port 25 listening
i may try reinstalling Trend as i cannot see anything else The gateway is Win 2003 with Trend running on it - thats it
LVL 14

Accepted Solution

Erik Pitti earned 1500 total points
ID: 18746532
That may well fix it.  I was thinking however that the smtp porttion of the Trend gateway had been shut off somehow.  Perhaps a stopped service?

Author Comment

ID: 18746546
Trend support advised installing new version which is 6.02 which when done worked - still dont know really what caused it though I have awarded u the points as u sent me off in the correct direction - thanks
LVL 14

Expert Comment

by:Erik Pitti
ID: 18746548
Thanks, boomerbostock!

Featured Post

Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Check out this step-by-step guide for using the newly updated Experts Exchange mobile app—released on May 30.
I don't pretend to be an expert at this, but I have found a few things that are useful. I hope that sharing them here will help others, so they will not have to face some rather hard choices. Since I felt this to be a topic of enough importance and…
In this video we show how to create a Contact in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Contact ta…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
Suggested Courses
Course of the Month8 days, 11 hours left to enroll

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question