Solved

Notes unread emails disappearing after I read them ???urgent

Posted on 2007-03-18
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Last Modified: 2013-12-18
Hello Notes Experts

I have a problem with my inbox

I have received several emails but after I open an email it gets disappeared; it dosent go to the trash but its there in the all documents view

I have tried restarting windows and the application and no luck

I have tried ctrl shift F9 and no luck

appreciate your fast help

I have a black berry sync I hope it dosent have anything to do with it

thanks in advance
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Question by:MOA81
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10 Comments
 
LVL 63

Expert Comment

by:SysExpert
ID: 18745949
You probably need to check the button that says view all, and changes to View unread at the top of your email on the right.

It is probably set to show just unread, and if you press it the problem should be resolved.

I hope this helps !


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LVL 8

Author Comment

by:MOA81
ID: 18746344
Sorry Already did the solution yesterday; it was a very late response

thanks anyway
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LVL 3

Expert Comment

by:TTCTECH
ID: 18748722
I've seen this one before.
Try this:
1. Replace the design of the mail file with a non-mail template.
2. Replace the design of the mail file with the mail template which it was originally.
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LVL 18

Expert Comment

by:marilyng
ID: 18749724
If you found a solution, MOA81, then post it and ask customer service to refund your points.
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LVL 8

Author Comment

by:MOA81
ID: 18754278
how can I refund my point through customer service ??
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LVL 63

Expert Comment

by:SysExpert
ID: 18756181
First post your solution and then post a Q with the URL link to this Q in the following TA

http://www.experts-exchange.com/Community_Support/General/#browseZones

I hope this helps !
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LVL 8

Author Comment

by:MOA81
ID: 18756294
ok; just click the view all button will solve the issue

sorry SysExpert but your reply was late I have solved it earlier
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LVL 8

Author Comment

by:MOA81
ID: 18756297
I have made a question to delete this one and submitted it to community support i hope this does it
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