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Microsoft Wireless Comfort Desktop receiver is periodically reset

Posted on 2007-03-18
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Last Modified: 2013-12-09
I am having problems with my receiver basically resetting every so often.  The lights will go out on it, and the keyboard/mouse will be unusable for a few seconds.  It's pretty random how often it happens, it can be as little as in 1 second intervals, or as long as 5 minutes.  Anyway, I will usually just wait until it comes back and continue typing/using my mouse.  Sometimes, of course, the lights never come back on, and I have to either unplug/replug the USB plug, or pick a different plug.  I've tried it on every plug in my system, to no avail.  If it helps, I looked at the device manager, and while the receiver was resetting, the mouse and keyboard devices became hidden.

Here are the system specs in question:

MS Wireless comfort desktop (I'm not sure which version, the box got thrown away).  The versions for the components are as follows:
     Microsoft Wireless Optical Desktop Receiver 3.0A
     Microsoft Wirelss Comfort Keyboard 1.0A
     Microsoft Wireless Laser Mouse 6000
EVGA 122-CK-NF68 Mobo (nForce 680i SLI chipset)
Windows XP SP2

I saw a similar question elsewhere, with "accepted" solutions, but the guy's problem was never actually solved, he was forced to use PS/2.  I went ahead and bought a USB hub to help stabilize the power, in case it was too much power draw, but I am still having the problem, though admittedly a bit less frequently.

The keyboard/mouse still works on my old computer, which uses a Abit AX8 mobo and Windows XP SP2.  No problems with resets on that one.

Also, when I run my Gentoo Linux 2006.1 LiveCD, the Xorg + gnome desktop never has this problem.  My receiver stays on 100% of the time.
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Question by:fbird84
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by:KCTS
ID: 18745082
Make sure that the reciever and transmitter are not being subject to inteference by other wireless devices. Make sure neither is to close to your PC which can generate inteference. If you are using a wireless network keep as much distance between the router, wireless NIC and your mouse/keyboard reciever. (You could try switching off the Router/NIC to see if it makes any difference). Cell/Mobile Phones can also be problematic. Try setting the mouse/ketboard to use a different channel and see it that hels



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Author Comment

by:fbird84
ID: 18745147
Nothing has changed re: the location/positioning of the receiver vs the other pc.  I have tested it by merely moving the plug from one to the other, and it works flawlessly on my old machine.  It can't be anything to do with RF.  And yes, it's nowhere near my PC, and I don' run a wireless network, nor is my cellphone near it.
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Expert Comment

by:armand278
ID: 18747701
well you know your wireless setup is not at fault, so the problem must be either on your new motherboards hardware, or a software problem on your new setup, but we need to know what the differences are between your 2 setups, did your abit board have usb 1.1 or usb 2.0, i know it should be backwards compatible but you never know with pc's, try checking in your BIOS and enabling usb legacy settings, to me it sounds like your usb devices every now and then does a scan of the port and then re-installs whatever hardware you have on there.
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Author Comment

by:fbird84
ID: 18776084
I called eVGA and they think it's a problem with compatibility between the QX6700 and my model of board.  I've RMA'd it and by tomorrow or so I should have some more details (I'm not very confident this will fix it, but we'll see).
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Author Comment

by:fbird84
ID: 18918115
Turns out, RMA didn't really help, and I just bought a new keyboard and it seemed to work.  The old keyboard still works fine with my old computer, so I kept it on there and am using the new keyboard with the new one.  Still no idea why it did that, though.
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