Word document will not convert to Acrobat PDF file

I'm using MS Word XP SP2 on Win XP Pro SP2 and trying to conver a Word document to Acrobat 7.  I have a 1 page flyer with various size fonts and a few graphics that will not convert to the PDF file.  I have another similar Word document (and a Pagemaker 7 file) that WILL convert.  I have looked at all the app settings and printer settings ,and repaired Acrobat, but cannot get this file to convert and can't see anything different.  I don't know what else to do, especially when other Word docs will convert.
The conversion stops half way through the process and displays the error box with:
       "Adobe PDF printer failed to create the PDF file"
The logfile has these 2 lines at the top:
[ProductName: Distiller ]
[ Error: rangecheck; OffendingCommand: endcidrange ]

Can anyone help? Thanks. (I need to convert this file before Monday to submit to a printing company.)
NetSueAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Brian PiercePhotographerCommented:
Try saving the Doc file and then open Acrobat and try and convert the file in Acrobat itself by-passing the PDF Printer.
0
NetSueAuthor Commented:
KCTS - Thanks, I just tried that, but I get the same results, same error.  I had also tried pasting all the contents of the document using Word's paste special, as a picture, in a new doc, and then converting that, but it didn't work either.  ( I am actually using Acrobat Pro 6, not 7.)
0
lherrouCommented:
NetSue,

If KCTS's suggestion doesn't work, you may have a bad font, or at least a font with permissions that won't permit embedding in your PDF. I ran into a similar problem once myself, and it wasn't even a font in the document, it was a bad font in one of the font directories that Acrobat was scanning prior to distilling the PDF. One of the fonts in the document was installed from that directory, and Acrobat evidently scans the entire directory, not just the fonts you are using.

Another thing you might try is using the free PromoPDF printer driver (http://www.primopdf.com/). You don't have as much control, but it may do the trick. This tool allowed me to bypass the font problem until I had time to figure out which font was causing the error, move it to another directory that Acrobat didn't know about, and voila, Acrobat was working again.

Cheers,
LHerrou
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
CompTIA Security+

Learn the essential functions of CompTIA Security+, which establishes the core knowledge required of any cybersecurity role and leads professionals into intermediate-level cybersecurity jobs.

NetSueAuthor Commented:
Thanks, LHerrou:  Using PromoPDF worked great!  That will come in handy if I run into any other odd docs that don't convert.
0
NetSueAuthor Commented:
lherrou:  Thanks.  The strange thing is that everything and every font in this doc is also in 2 other Word docs that did convert (they were tickets and postcards with all the same info, but smaller sizes).  I did spend hours yesterday looking at settings, and I added all the fonts in my PC to the group to embed fonts.  I'll try the Promo PDF printer driver you mentioned and see what happens.
0
lherrouCommented:
Well, I am not sure that the problem is with fonts, it could lie somewhere else. It just sounded similar to a problem that I dealt with, which was because of fonts.

Anyway, thanks for the points and the "A" :)
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Adobe Acrobat

From novice to tech pro — start learning today.