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HP SIM 5 Console not accessible after changing to a new IP address

Posted on 2007-03-19
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Last Modified: 2009-12-16
I have installed HP SIM 5 on a server. It is up and running, but when I change the IP address of the server, the HP SIM console is no longer accessible from a remote PC. "Check HTTP server status" pops up when I try to access the console from the server directly. In the hpvmmsvc.log, "INFO   | jvm 1    | 2007/03/19 14:53:13 | Exec: iscsicli VersionInfo  exception #1: CreateProcess: iscsicli VersionInfo error=2
INFO   | jvm 1    | 2007/03/19 14:54:08 |  INFO - SIM SOAP 5.0 access failed." are captured. Please advise what configuration in the HP SIM 5 needs to be changed  or what needs to be reinstalled in order to access the console with the new IP address. Thank you.
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Question by:chenshy
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Expert Comment

by:65td
ID: 18749360
Has this been tried... from the local server open a browser and enter the IP address followed by the :280 i.e.
http:\\ipaddress:280 
has the local and remote dns cache's  been clear?

Has the DNS forward and reverse lookup been reviewed and or updated?
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Author Comment

by:chenshy
ID: 18753325
Hi 65td,

Tried http://ipaddress:280 but it doesnt work. Do a ipconfig /flushdns, doesnt help either. Check the DNS, forward and reverse lookup are updated.

Still see the error message "INFO   | jvm 1    | 2007/03/19 14:54:08 |  INFO - SIM SOAP 5.0 access failed"
Is there anything in the HP SIM configuration needs to be changed? If I revert to the original IP address, everything works for me. Please advise. Thank you.
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LVL 22

Expert Comment

by:65td
ID: 18756168
On the management staion from a command prompt, do any of the mx... commands work?
such as mxnode
Are the HP SIM services running and from task manager is mxdomainmgr.exe seen?
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Author Comment

by:chenshy
ID: 18756462
65td,
I think you found the problem.
mxnode is not working for me. I got the error "There was problem connecting to the HP Systems Insight Manager Server. Make sure that:
1. Your username has been added to HP Systems Insight Manager.
2.Your username and password, if specified, are corectly spelled.
3. HP Systems Insight Manger is running.
4. You used '--' for any long options and double quotes if your username includes a domain.
Example: <commandname> --user "mydomain\myusername" --pass mypassword"

Option 1 to 3 are correct for my case but I dont understand what option 4 means.

Also mxdomainmgr.exe is not running. How do I start that? Thanks!

 
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LVL 22

Expert Comment

by:65td
ID: 18756640
From Computer Management can you start "HP Systems Insight Manager", in the Application event log review  HP Systems Insight Manager errors.
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Author Comment

by:chenshy
ID: 18756788
I got the error "com.hp.mx.database.DbVerificationException: Error loading database verification handler 'com.hp.mx.database.MsSqlVerificationHandler'
com.hp.mx.database.DbVerificationException: Error accessing database"

How do I resolve it?
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Author Comment

by:chenshy
ID: 18768624
Hi 65td, do you have a workaround solution for me? If not then I will reinstall the OS and set the correct IP address before I install HP SIM 5. Do get back to me as soon as possible. Thank you.
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Expert Comment

by:65td
ID: 18770778
Is the database on the same machine?
What database is it using express or full blown (sql2005)?
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Author Comment

by:chenshy
ID: 18770913
Hi 65td, the database is on the same machine.
I selected the default sql installation on HP SIM 5. Not sure whther it is express or full installation of sql.
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Accepted Solution

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65td earned 125 total points
ID: 18770971
The default is express, the database maybe hooped.  SQL usally does like the IP to change.
You could try just removing the database and reinstalling it.
The best thing to do is remove and reinstall, for the time it takes.  
Then everything is clean, remove everything including the DB, Open SSH, Pegasus WMI and SIM.
Is this the final IP?
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Author Comment

by:chenshy
ID: 18770993
No this is not the final IP. Since there is no choice, I will do the reinstallation once the IP address is finalised. Thanks.
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LVL 22

Expert Comment

by:65td
ID: 18771031
If have the time you try playing around with db.
We run an remote db.
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Author Comment

by:chenshy
ID: 18771037
What do you mean by play around with db? You know how to change the IP address in the SQL?
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LVL 22

Expert Comment

by:65td
ID: 18771191
Try looking in the registry under:
 HKey_Local_Machine\software\Microsoft\Microsoft SQL Server\MSSQLServer\SuperSocketNetLib\TCP\IP1
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LVL 22

Expert Comment

by:65td
ID: 18771224
Also have a look under program file\Microsft SQLServer\MSSQL\log
And review the error log.
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Author Comment

by:chenshy
ID: 18777709
thanks 65st, i remove and re-install HP SIM and it is now working. Thank you.
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