Internet Explorer Downloading Error

Posted on 2007-03-19
Last Modified: 2013-12-08
I have several systems (Windows XP SP2) where Internet Explorer (6.00.2900.2180) stops functioning. IE will attempt to open a website, but gets the message "Internet Explorer cannot download from Internet Explorer was unable to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later."

It does not matter what the site is. Firefox is able to connect to the same sites with no problem from the same PC. The only common thread I can find among the systems is an install of Webex, with the file atcliun.exe on the system. Since IE is needed for access to local intranet sites, just using Firefox is not an option. I have extensive information on a system available from SIW.

I have run HijackThis on the system looking for malware. Nothing noted.
I ran a full virus scan. Nothing.
I ran Rootkit Revealer. Nothing
I ran an AD Scan. Nothing.
I tried a solution from the Elder Geek to re-install IE. Made the system unstable and worse.

Any ideas would be appreciated.
Question by:shroutg
  • 3
  • 3
LVL 30

Expert Comment

ID: 18748781
So if I read you correctly,  ANY page you try to go to in IE throws that error, correct?

"Internet Explorer cannot download from Internet Explorer was unable to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later."


Author Comment

ID: 18749133
Correct. Any webpage we try to open, either on the Internet or on our Intranet, does not work. Same webpages can be opened with Firefox, but that is not a solution.
LVL 30

Expert Comment

ID: 18749735
And is you or not? Do you know this "al%2fsso%2fSSOLogin%2easpx%3f from"

Have you tried resetting IE to all defaults? Lowered security?

Can’t get the mobile email signature right?

Not having any luck when trying to create an email signature for mobile devices? Does the formatting keep messing up? Make sure you have great email signatures on all devices by using Exclaimer Cloud - Signatures for Office 365.


Author Comment

ID: 18749882 is our internal site. Other systems can't get Google or any other page they have set as the default Home page. We have an image of the system and are restoring it to a test box. We will try setting IE to the default security level.
LVL 30

Expert Comment

ID: 18750340
So it sounds like somehow your Proxy got mucked up.

Compare your Connection settings in IE to what you have listed under Firefox.  Are they different?  Try changing IE's connections and restarting IE.

Author Comment

ID: 18765082
Thanks to all who have responded. All the suggestions have been tried and nothing works. Our only fix for this has been to re-image the system. Once again, the only common thread to the affected systems is an installation of Webex at sometime. Some systems have an active installation, others had been installed and removed.

Accepted Solution

Computer101 earned 0 total points
ID: 19097892
PAQed with points refunded (500)

EE Admin

Featured Post

The curse of the end user strikes again      

You’ve updated all your end user’s email signatures. Hooray! But guess what? They’re playing around with the HTML, adding stupid taglines and ruining the imagery. Find out how you can save your signatures from end users today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
laptop estate analysis 5 61
Sharepoint 2010 Audit Logs 11 76
egit plugin on eclipse 8 27
Comctl32.ocx problem - Office 2016 Pro Win 10 7 25
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
In this article, I will show you HOW TO: Perform a Physical to Virtual (P2V) Conversion the easy way from a computer backup (image).
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.

939 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now