Solved

Internet Explorer Downloading Error

Posted on 2007-03-19
8
630 Views
Last Modified: 2013-12-08
I have several systems (Windows XP SP2) where Internet Explorer (6.00.2900.2180) stops functioning. IE will attempt to open a website, but gets the message "Internet Explorer cannot download ..al%2fsso%2fSSOLogin%2easpx%3f from smusath.net.bms.com. Internet Explorer was unable to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later."

It does not matter what the site is. Firefox is able to connect to the same sites with no problem from the same PC. The only common thread I can find among the systems is an install of Webex, with the file atcliun.exe on the system. Since IE is needed for access to local intranet sites, just using Firefox is not an option. I have extensive information on a system available from SIW.

I have run HijackThis on the system looking for malware. Nothing noted.
I ran a full virus scan. Nothing.
I ran Rootkit Revealer. Nothing
I ran an AD Scan. Nothing.
I tried a solution from the Elder Geek to re-install IE. Made the system unstable and worse.

Any ideas would be appreciated.
0
Comment
Question by:shroutg
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
8 Comments
 
LVL 30

Expert Comment

by:Marc Z
ID: 18748781
So if I read you correctly,  ANY page you try to go to in IE throws that error, correct?

"Internet Explorer cannot download ..al%2fsso%2fSSOLogin%2easpx%3f from smusath.net.bms.com. Internet Explorer was unable to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later."

0
 

Author Comment

by:shroutg
ID: 18749133
Correct. Any webpage we try to open, either on the Internet or on our Intranet, does not work. Same webpages can be opened with Firefox, but that is not a solution.
0
 
LVL 30

Expert Comment

by:Marc Z
ID: 18749735
And smusath.net.bms.com is you or not? Do you know this "al%2fsso%2fSSOLogin%2easpx%3f from smusath.net.bms.com."

Have you tried resetting IE to all defaults? Lowered security?

0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:shroutg
ID: 18749882
smusath.net.bms.com is our internal site. Other systems can't get Google or any other page they have set as the default Home page. We have an image of the system and are restoring it to a test box. We will try setting IE to the default security level.
0
 
LVL 30

Expert Comment

by:Marc Z
ID: 18750340
So it sounds like somehow your Proxy got mucked up.

Compare your Connection settings in IE to what you have listed under Firefox.  Are they different?  Try changing IE's connections and restarting IE.
0
 

Author Comment

by:shroutg
ID: 18765082
Thanks to all who have responded. All the suggestions have been tried and nothing works. Our only fix for this has been to re-image the system. Once again, the only common thread to the affected systems is an installation of Webex at sometime. Some systems have an active installation, others had been installed and removed.
0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
ID: 19097892
PAQed with points refunded (500)

Computer101
EE Admin
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

For both online and offline retail, the cross-channel business is the most recent pattern in the B2C trade space.
When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
How to create a custom search shortcut to site-search Experts Exchange using Google in the Firefox browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch your Bookmark Menu: Press 'Ctrl +…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

756 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question