BackupExec 10d unable to backup SNAP 4550.

We have a Win 2000SBS with Veritas Backup Exec 10d SP3 that will backup data on the local drives with no probelm.
However when we tell Backup Exec to backup data from our SNAP 4500 drive the program will freeze, and needs to be shutdown before we can do anything.
It has been configured to backup the data via User Defined Selection.
The drive is online and the server can view all data via mapped network drive, local Logon Accounts have been entered in BackupExec and in the SNAP admin tools.
Have looked through various online guides etc, that recommend an install of the Remote Agent, however when pushing it i get an error regarding permissions.
I get the following error when it tries to run "The Media Server was unable to connect to Remote Machine SNAP2. The machine could not be found on the network."

Does anybody have any ideas.
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total123Asked:
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MarkMichaelCommented:
To resolve this issue the following steps can be performed :

1. Click on the Tools Menu >> go to  Options.

2. Go to Network and Firewall Option .

3. Select a specific network adapter and select the check box to allow Backup Exec to
   choose any available route for remote agents not bound to the above Network ID.

4. Recycle the Backup Exec Services and rerun the job.


http://seer.support.veritas.com/docs/278397.htm

Any good? :)
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total123Author Commented:
Thanks,
I tried that, but get same result, when i go to Remote Selections and find teh SNAP server, as soon as i click on it to open it up it locks Veritas up.
Trying to add it using User Selections i get the same problem.
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