Solved

Network Copier and Server 2K3

Posted on 2007-03-19
7
484 Views
Last Modified: 2010-04-02
We have a Savin 2045 Network Copier, Fax, Scanner, and Printer.  The scanner is configured to use the SMB protocol to transfer files to a network share.  Since our upgrade to SB2K3, you get a network error when trying to scan.  I assume this is due to added security not available\configured on Server 2K.  Anyone out there know how to configure SMB, restore this functionality on Server 2K3? ...Does anyone know how to configure a Savin 2045 to send scan jobs via e-mail rather than SMB?

Thanks!
0
Comment
Question by:hckynt
  • 3
  • 2
7 Comments
 
LVL 9

Expert Comment

by:Bill_Fleury
ID: 18750710
It sounds like you're not using a valid user account on your Savin for delivering the files to your server.  You could either a) input a proper username and password into your Savin, or b) enable the guest account on the server, and give it write permissions to the share you are wanting to send the files to.

I would opt for option a) since option b) is a security risk, however the choice is yours.

Sorry I'm not familiar with how to configure the Savin in particular, so I'm of no help when it comes to sending e-mail with it.
0
 

Author Comment

by:hckynt
ID: 18751056
Bill,
Thanks for the response.  For each user with scan capabilities, they have an address book "profile" that stores their UN and PW along with the destination folder to put scan jobs.  Since the upgrade, it does not work if I use my domain admin account or an individual user account.  That is why I was thinking it was a protocol or port issue that was being blocked.  Thanks.
0
 
LVL 9

Expert Comment

by:Bill_Fleury
ID: 18751733
In that case, perhaps try entering the username in the address book as domainname\username ?
0
Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

 

Author Comment

by:hckynt
ID: 18751787
that does not work either.  It just beeps and then the LCD panel says "Sending the data has failed".  You also don't get an error report that tells why it could not send (i.e. authentication problem, etc.)...nice!  Thanks.
0
 

Author Comment

by:hckynt
ID: 18771615
The Savin copiers require a firware update for compatibility with Server 2K3.  Please close this questions.
0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
ID: 18955899
PAQed with points refunded (500)

Computer101
EE Admin
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

This is the first one of a series of articles I’ll be writing to address technical issues that are always referred to as network problems. The network boundaries have changed, therefore having an understanding of how each piece in the network  puzzl…
Creating an OSPF network that automatically (dynamically) reroutes network traffic over other connections to prevent network downtime.
Viewers will learn how to properly install and use Secure Shell (SSH) to work on projects or homework remotely. Download Secure Shell: Follow basic installation instructions: Open Secure Shell and use "Quick Connect" to enter credentials includi…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…

932 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now