Solved

Outlook cannot send:  "you do not have permission to send the message on behalf of the specified user"

Posted on 2007-03-19
7
1,319 Views
Last Modified: 2012-05-05
Exchange 2003
Outlook 2003

Situation:

There is a account called "office" that is used as a common mailbox for many people to get into, and send and receive mail from.

1 of these accounts is called "user1"

So....

User1 logs onto the workstation and network.

User1 open outlook, where the profile has been setup to go to the mailbox of "office"

I have set Exchange mailbox permission on my ex server such that the user "user1" has full mailbox access.

The credentials for "user1" allow the mailbox for "office" to open properly because I have set the permissions on the Exchange server such.

The issue is when trying to send mail, every message  bounces, and the following is the error message:  "you do not have permission to send the message on behalf of the specified user"

Now I know what the "send on behalf" feature is, its used after a user grants another user delegate rights to their mailboxes, say for example when a boss wants a secretary to send out email on behalf of him.

This however is NOT that case.  The user (user1) is actually opening up the Outlook profile of the user "office"


This was working, and now is not, i'm not sure where to look.

Any ideas?
0
Comment
Question by:citslogin
  • 3
  • 2
7 Comments
 
LVL 11

Expert Comment

by:Rob132332
ID: 18749852
Hi - you sound like you may have tried a few solutions thus far, but my initial thought is that it could be a corrupt profile.  Have you tried re-creating the profile?
0
 
LVL 1

Author Comment

by:citslogin
ID: 18749895
Yes,

Tried that, as well as have tried on a non domain computer, so i get prompted for credentials every time (so i know exactly whats using what username/password).

thx.
0
 
LVL 1

Author Comment

by:citslogin
ID: 18750146
not a fix, but i got around the problem by removing all permissions from the "office" account.

then when i launch outlook, it prompts for un/pw, and the user has to put in the "office" un/pw.

i'd rather him not to have to have that password, but its a work around for now i guess.
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 
LVL 11

Expert Comment

by:Rob132332
ID: 18750181
I'm not sure that explains it though...you're still using the same username/pw/credentials, right?
0
 
LVL 104

Accepted Solution

by:
Sembee earned 500 total points
ID: 18752886
Exactly what permissions do you give user accounts to this shared mailbox?

Following changes to the way Exchange handles permissions, the best practises that I use is to grant shared mailboxes Full Mailbox Access AND Send As permission.
Send As is different to Send on Behalf of and is set on the Security tab of the mailbox. If you don't see the security tab, close the properties window then choose View, Advanced Features.

Simon.
0
 
LVL 1

Author Comment

by:citslogin
ID: 18978571
please close
0

Featured Post

Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question