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Cannot mount mailbox store in Exchange after restore from backup

Posted on 2007-03-19
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Last Modified: 2008-01-09
About mid-last week, I restored my exchange storage group on my SBS 2003 box.  At the time, I neglected to read up much on the subject so I did not use the "Last Restore Set" check-box. Now I cannot mount the stores.  After checking around online, I found that I should run eseutil /cc.  When I run this, I get the following error:

operation terminated with error -939523485 (Existing log file is not contiguous.)

I then did some more searching around online and found that I should check consistency and repair the database  (eseutil /mh and eseutil /p).  Both of these return the following error:

operation terminated with error -1032 (JET_errfileaccessdenied, cannot access file, the file is locked or in use.)

What I don't understand is why it says the database is logged EVEN if I start the server in safe mode, and I have double-checked the permissions to the mdbdata folder, they should all be fine.

I have also tried the recovery (eseutil /r) to no avail.  Is my database completely destroyed or is there some way I can get it back online?

(please bear in mind I am still very new to windows server, so if I have missed something very obvious in this process, please let me know.)
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Question by:compuryan
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Expert Comment

by:jar3817
ID: 18750568
I've never had the same problem, but here's a thought: are you logged into the server as a user that has full rights to the information store?
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Author Comment

by:compuryan
ID: 18750588
Yes, logged in as administrator, I checked and I do have full rights
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by:compuryan
ID: 18750684
oh and I meant to say LOCKED not LOGGED in the original question, sorry about that.
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 18751566
Well, what's strange about your comments is that an error of:
Operation terminated with error -1032 (JET_errFileAccessDenied, Cannot access file, the file is locked or in use)
means that your filestore was actually mounted.  So I don't quite understand how you are saying that it cannot mount?

Jeff
TechSoEasy
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Author Comment

by:compuryan
ID: 18753113
I'm also getting MSExchangeSA Event ID 9175 and when I right click the store, it only gives me a MOUNT option, not an unmount option, which makes me think that the store really isn't mounted.
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Jeffrey Kane - TechSoEasy earned 500 total points
ID: 18754730
Sounds like its time to pull out the Exchange Disaster Recovery Analyzer to see what you've got and what you can do with it:  http://www.msexchange.org/tutorials/Exchange-2003-Disaster-Recovery-Analyzer-Tool-ExDRA-10.html

Jeff
TechSoEasy
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