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Arcserve 11.1 SP2 wont recognize tape device  HP Storageworks Ultrium-2

Posted on 2007-03-19
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Last Modified: 2013-11-14
Hi there,

I just installed a new server 2003 SP2 ml370 G5 server. The old server is a ml370 G3 with windows 2003 SP1.

I took out the tape drive from the old ml370 and build it in into the new ml370. Its connected to a new, seperate scsi card.

I have installed the same version of Arcserve, 11.1 and updated it with SP2 for 11.1.

Now when I go to the device manager inside arcserve it sees the correct drive, a HP Storageworks Ultrium-2 device. I went to the HP site to download the original driver for the tape drive and installed it.

Now when I go to the device configuration, I see the device but I am unable to assign it! It looks like this:

http://img164.imageshack.us/img164/8228/tapedriveei5.jpg

I cant configure a backup job now because it gives me the error:

Cannot submit the run now job due to unavailable group or backup device.

Any ideas?

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Question by:phylaxict
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dovidmichel earned 500 total points
ID: 18750730
First thing to try is to disable the library and tape drive from within the OS Device Manager. ARCserve does not use media changer or tape drive drivers, it sends the SCSI commands to the SCSI Mini port provided by the controller driver. Tape device drivers can conflict with ARCserve and so they should be disabled.
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by:phylaxict
ID: 18751005
Hi there,

first of all thanks a lot for trying to help me out.

I went to the device manager and disabled the tape drive. I rebooted the server, but still the same result. In the Computer Management overview, underneath Storage, I can see the library that belongs to the unit with a red cross through the icon. The properties showed me the enable checkbox was unmarked.

I rebooted the server, but still i have exactly the same problem.
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by:dovidmichel
ID: 18753718
Is this just a stand alone tape drive?
The image at the above link is for tape libraries, and so if all you have is a stand alone tape drive you do not run the Device Configuration tape library setup.
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by:phylaxict
ID: 18754624
Yes its a standalone device. I'm used to working with Backup Exec and I must say this config is a bit confusing.

If I dont need to run the device configuration wizard, how do I add the tape drive to a backup job?

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by:phylaxict
ID: 18754688
I would like to add to that:

Disabled the tape drive in device manager. Deleted the available library which I saw in Computer Management\Storage\Libraries

Rebooted the server

But still in the device manager I get to see this:

http://img207.imageshack.us/img207/4729/tapedriveom6.jpg
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Assisted Solution

by:dovidmichel
dovidmichel earned 500 total points
ID: 18756507
The ARCserve Device Manager window is not displaying the SCSI controller. If it does not see the SCSI controller is can't show the drive attached to it.

Go to the ARCserve Server Admin, Configuration, Tape Engine, set message level to detail.
Stop the Tape Engine
rename BrightStor ARCserve Backup\LOG\tape.log
start the Tape Engine.
After it has finished initializing copy that new log here.

I've seen this before with a HP system but was not involved in the resolution so I'll see if I can track it down, but the tape log will help to tell if this is the same problem.
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by:dovidmichel
ID: 18756676
Does the system have a IDE RAID adapter?
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by:dovidmichel
ID: 18756984
OK first off the problem is that the SCSI controller is not displayed.
I have seen three cases in two cases there was a NVIDIA IDE RAID controller. The driver for the NVIDIA controller prevented all access to the SCSI Mini port and so even though the Tape Engine was able to tell there was a SCSI controller it was not able to query it to obtain device information and so it was not displayed in the ARCserve Manager Device Window.

In the third case it was a HP ProLiant ML350 G5 and they were using ARCserve 10.5.
Check your tape.log for entries like this:
Windows NT SCSI Get Inquiry on \Scsi Port 2 Failed. MS=1
Failed to get inquiry for devices on board 2. Continuing with other boards

If they are in your log then at least we know it is the same problem. In that other case the resolution was upgrading to 11.5. In this case lets try updating 11.1 first with the latest Tape Engine updates.
http://supportconnectw.ca.com/public/storage/downloads/nt/111/basb111-patchmenu.asp
QO84873 10.9 MB 12/18/06 NT -DEVICE SUPPORT UPDATE 9
QO84984 12.5 MB 01/11/07 NT -SECURITY UPDATE - TAPE ENGINE  

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by:pgm554
ID: 18764904
Have you tried running the standalone HP tape diags?

If you can't talk to the tape drive using a rudimentary low level diag,then the issue lies elseware and not within AS.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=434187&prodTypeId=12169&prodSeriesId=42915&swLang=13&taskId=135&swEnvOID=1005
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by:phylaxict
ID: 18769782
Hi there,

The problem has been resolved. Apparently SP2 for windows server 2003 caused the trouble. Removing SP2 for 2003 server has solved the problems.

Thanks a lot all for the support and helping us figuring this out. Points will go to dovidmichel for his assistance.

Phylax
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