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Forward Mail to a Contact...Why can't I do it anymore?

Posted on 2007-03-19
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Last Modified: 2010-04-20
OK, I've done this hundreds of times.  Now suddenly it's not working.  We often would have e-mail forwarded to a contact in our Exchange 2003 SP2 environment.  All of a sudden though, we can no longer select  objects of type "contact" when selecting a target for the forwarded e-mail.  Existing configurations still work, but all I can select now is either User, or Other Objects.  We manage two AD environments each with it's separate Exchange environment.  Both sites are showing the same behavior.  Did I break this with an update or something?

Oh...I'm forwarding mail from the Delivery options tab of the AD user.

Thanks
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Question by:ResortCompanies
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MATTHEW_L earned 300 total points
ID: 18751022
Are the contacts mailenabled?  Also, are they hidden from the GAL?
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Expert Comment

by:abraham808
ID: 18751613
If it's hidden from GAL you won't be able to select them.
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Author Comment

by:ResortCompanies
ID: 18751691
The problem I have is that I cannot select the Object type of Contact from the tool that sets up the forwarding of e-mail.  The only object types available are Users, and Other Objects.  That means that even existing contacts that currently have mailboxes being forwarded to them are now not selectable anymore.  I hope that clears things up.

Thanks
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by:abraham808
abraham808 earned 200 total points
ID: 18756276
I see what you are saying.  I'm not seeing that check box for CONTACTS in my envirnonment.  

I did however type in the first 2 letters of the contact and clicked checkname.  The contact appeared there in that list.
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Author Comment

by:ResortCompanies
ID: 18757764
Are you sure when you are typing in 2 letters that you are typing in, it is picking the Contact; or the account itself?  When I type in few letters of the contact, it picks up the same AD user account that I am forwarding from.

I am thinking I might have to spend the money and call Microsoft's support.
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Expert Comment

by:abraham808
ID: 18757783
yes it finds the contact

try 1 letter.. and check name.
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Author Comment

by:ResortCompanies
ID: 18758655
Both of you guys are correct, the Mail enable was not turned on.  Plus yes if you do type in the contact name after enabling it does work.
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