Solved

mail going to unread mail folder

Posted on 2007-03-19
3
196 Views
Last Modified: 2013-12-05
My company uses exchange 2000 and all service packs have been added, and we also use Blackberry server that interacts with the exchange server.

All is working great except for one user.  He email arrives in outlook in the unread mail box and when you open it and read it and then close it the mail disapears.

The mail should be arriving in the inbox.  I have check all the settings for the user in exch and blackberry all is ok in and i check the users profile in the domain controll in computers and users all looks good.

WHat can be the problem?
0
Comment
Question by:Nealroy
  • 2
3 Comments
 
LVL 16

Accepted Solution

by:
The_Kirschi earned 500 total points
ID: 18751801
What is the "unread mailbox"? And how should it arrive in the inbox? Is that all on Outlook, on BB or on both?
0
 
LVL 16

Expert Comment

by:The_Kirschi
ID: 18751813
0
 
LVL 26

Expert Comment

by:Gary Cutri
ID: 18753521
The unread mail box is just a filter that looks in all other mail folders for unread objects.  Obviously they will be removed once the user reads them.  Ensure you check the users Outlook as they have most likely hidden the inbox.
0

Featured Post

Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

For many people, the BlackBerry is an indispensable tool during their working day. The ability to have your emails delivered swiftly and securely to your hand can improve your personal efficiency immensely. So, how many people do you see with their …
Blackberry is the key service used in the corporate world to enable Email on mobile. As it is a business critical solution, issues related to Blackberry are taken up with high priority.  When I start working on a Blackberry issue related with mail d…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question