Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Unable to run the utilitiy scanpst.exe on Outlook 2007

Posted on 2007-03-19
7
Medium Priority
?
1,399 Views
Last Modified: 2012-06-27
I'm running Office 2007 on Windows XP Pro and Outlook crashed today for me with the following error:
Errors have been detected in the file c:\documents and settings\mikeb\local settings\applications\data\microsoft\outlook\outlook1.ost. Quit Outlook and then use the inbox repair tool (scanpst.exe) to diagnose the repair the errors in the file.

But, I did a search and can't find scanpst.ext , so I'm not even able to ge into outlook.
0
Comment
Question by:frankbustos
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
7 Comments
 
LVL 97

Accepted Solution

by:
war1 earned 2000 total points
ID: 18751817
frankbustos,

Scanpst.exe location and operation

1. Exit Outlook if it is running.
2. Double-click Scanpst.exe, located at drive:\Program Files\Microsoft Office\OFFICE12.
3. In the Enter the name of the file you want to scan box, enter the name of the .pst or .ost file that you want to check, or click Browse to search for the file.
4. To specify the scan log options, click Options, and then click the option that you want.
5. Click Start.
0
 
LVL 30

Expert Comment

by:Marc Z
ID: 18751834
http://support.microsoft.com/kb/814441/en-us
http://support.microsoft.com/kb/830307/en-us

For now, simply do a search of your hard drives for scan* to find it.

Unless this is a company machine, where you might need assistance from an IT person to help locate your .pst file or .ost file.  Isn't the .ost file part of an exchange database.
Might want to look at this also.
http://office.microsoft.com/en-us/outlook/HP030896241033.aspx?pid=CH010502131033
0
 
LVL 22

Expert Comment

by:Christopher McKay
ID: 18751838
scanpst.exe is typically located here:
C:\Program Files\Common Files\System\Mapi\1033
the 1033 is the local ID for your location (1033 is the US, so if you are not in the US, then it will be a different number, but you will be able to browse to it by going to "C:\Program Files\Common Files\System\Mapi\" and looking at the folders there.)

Hope this helps!

:o)

Bartender_1
0
Free Backup Tool for VMware and Hyper-V

Restore full virtual machine or individual guest files from 19 common file systems directly from the backup file. Schedule VM backups with PowerShell scripts. Set desired time, lean back and let the script to notify you via email upon completion.  

 
LVL 30

Expert Comment

by:Marc Z
ID: 18751844
The OST Integrity Check Tool (Scanost.exe) is installed when you install Outlook and is located at:

drive:\Program Files\Common Files\System\MSMAPI\LocaleID folder - where LocaleID is the locale identifier (LCID) for the installation of Microsoft Office. The LCID for English - United States is 1033.
0
 
LVL 22

Expert Comment

by:Christopher McKay
ID: 18751856
looks as if I'm really slow today.... sorry war1, and mtz1of4, I didn't intend to duplicate your answers.
0
 
LVL 30

Expert Comment

by:Marc Z
ID: 18751863
Sorry for the duplicates. Seems like everyone wants to help you today.
0
 

Author Comment

by:frankbustos
ID: 18751888
Thank you War1, you were right on the money.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to import an Outlook PST file to Office 365 using a third party product to avoid Microsoft's Azure command line tool, saving you time.
This article provides a convenient collection of links to Microsoft provided Security Patches for operating systems that have reached their End of Life support cycle. Included operating systems covered by this article are Windows XP,  Windows Server…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question