Solved

Unable to run the utilitiy scanpst.exe on Outlook 2007

Posted on 2007-03-19
7
1,382 Views
Last Modified: 2012-06-27
I'm running Office 2007 on Windows XP Pro and Outlook crashed today for me with the following error:
Errors have been detected in the file c:\documents and settings\mikeb\local settings\applications\data\microsoft\outlook\outlook1.ost. Quit Outlook and then use the inbox repair tool (scanpst.exe) to diagnose the repair the errors in the file.

But, I did a search and can't find scanpst.ext , so I'm not even able to ge into outlook.
0
Comment
Question by:frankbustos
7 Comments
 
LVL 97

Accepted Solution

by:
war1 earned 500 total points
ID: 18751817
frankbustos,

Scanpst.exe location and operation

1. Exit Outlook if it is running.
2. Double-click Scanpst.exe, located at drive:\Program Files\Microsoft Office\OFFICE12.
3. In the Enter the name of the file you want to scan box, enter the name of the .pst or .ost file that you want to check, or click Browse to search for the file.
4. To specify the scan log options, click Options, and then click the option that you want.
5. Click Start.
0
 
LVL 30

Expert Comment

by:mtz1of4
ID: 18751834
http://support.microsoft.com/kb/814441/en-us
http://support.microsoft.com/kb/830307/en-us

For now, simply do a search of your hard drives for scan* to find it.

Unless this is a company machine, where you might need assistance from an IT person to help locate your .pst file or .ost file.  Isn't the .ost file part of an exchange database.
Might want to look at this also.
http://office.microsoft.com/en-us/outlook/HP030896241033.aspx?pid=CH010502131033
0
 
LVL 22

Expert Comment

by:Bartender_1
ID: 18751838
scanpst.exe is typically located here:
C:\Program Files\Common Files\System\Mapi\1033
the 1033 is the local ID for your location (1033 is the US, so if you are not in the US, then it will be a different number, but you will be able to browse to it by going to "C:\Program Files\Common Files\System\Mapi\" and looking at the folders there.)

Hope this helps!

:o)

Bartender_1
0
IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

 
LVL 30

Expert Comment

by:mtz1of4
ID: 18751844
The OST Integrity Check Tool (Scanost.exe) is installed when you install Outlook and is located at:

drive:\Program Files\Common Files\System\MSMAPI\LocaleID folder - where LocaleID is the locale identifier (LCID) for the installation of Microsoft Office. The LCID for English - United States is 1033.
0
 
LVL 22

Expert Comment

by:Bartender_1
ID: 18751856
looks as if I'm really slow today.... sorry war1, and mtz1of4, I didn't intend to duplicate your answers.
0
 
LVL 30

Expert Comment

by:mtz1of4
ID: 18751863
Sorry for the duplicates. Seems like everyone wants to help you today.
0
 

Author Comment

by:frankbustos
ID: 18751888
Thank you War1, you were right on the money.
0

Featured Post

What Should I Do With This Threat Intelligence?

Are you wondering if you actually need threat intelligence? The answer is yes. We explain the basics for creating useful threat intelligence.

Join & Write a Comment

Use email signature images to promote corporate certifications and industry awards.
For both online and offline retail, the cross-channel business is the most recent pattern in the B2C trade space.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now