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biggy.exe virus and u.exe virus

There is a virus...biggy.exe and/or u.exe...that is shutting down servers. We have patched and cleaned the servers but it keeps coming back. We use Symantec AV throughout. Any thoughts on this today???? We have had no luck with virus update and/or definitions...

This is killing our network today...

zephyr_hex (Megan)

if it keeps coming back, then either you aren't getting the root of the problem or you are missing an infected computer.

first, are you referring to the corporate symantec AV? if so, then i would recommend that you give their support line a call.

second, are you doing your scans in safe mode and is the AV stating it has cleaned the infection, or are there errors associated with the removal?

Fragmented

ASKER

It is Symantec and we have been on the phone with them for support...with no luck. The scanning is done in safe mode. We have hit all our servers and it does keep coming back. I didn't know if someone knew how it was getting in and a way to prevent that...

Thanks..

willcomp

Take a look at this PAQ. May be a bit more difficult on W2K server. Many removal programs do not run on a server OS.

https://www.experts-exchange.com/questions/22390411/What-in-the-world-is-u-exe.html

zephyr_hex (Megan)

how is symantec identifying the virus (what name does it associate with the virus) ?

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