Solved

Outlook 2003 keeps crashing sporadically.

Posted on 2007-03-19
9
1,242 Views
Last Modified: 2010-05-18
In our domain we are running Outlook 2003 with a "mapi..." connection to an outside Exchange server for 100+ users. Some computers experienced repeated Outlook crashes after our Novell to Microsoft transition. Most all of them were fine after either their Outlook profile or their Windows profile was re-done on their computer. A couple of users though, nothing seems to work (new Outlook profile, new Windows profile, new Office install, even a new computer), they still have Outlook crashing sporadically. One user, with overhauled computer has "Faulting application outlook.exe..." all day long with faulting module msmapi32.dll or outllib.dll or mso.dll. The other user, with new computer, is always with mso.dll as the faulting app. Any ideas how to stop this?
0
Comment
Question by:sandorbatyi
9 Comments
 

Author Comment

by:sandorbatyi
ID: 18753294
I was wrong... the user with new computer did have "outllib.dll" as a faulting module as well.
0
 
LVL 11

Expert Comment

by:AnthonyP9618
ID: 18753476
0
 

Author Comment

by:sandorbatyi
ID: 18753931
Yes. All computers are patched to the latest. I also looked at the links you had sent, but those issues either do not apply, or their solutions have been already tried.
0
Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

 
LVL 104

Expert Comment

by:Sembee
ID: 18760427
Very unusual for a problem to follow a user to another machine.
Are you using any plugins with Outlook? I find those can cause many problems with Outlook.

Simon.
0
 
LVL 11

Expert Comment

by:AnthonyP9618
ID: 18760447
Are you using roaming profiles?
0
 

Author Comment

by:sandorbatyi
ID: 18800977
I have disabled all the Outlook plugins.
As far as roaming profiles, we did find one in the company, but I'm not sure how to check to see if this is another.
0
 

Author Comment

by:sandorbatyi
ID: 18950053
Problem has been fixed... we removed the Outlook profile, then we removed all of Office, then we removed all the office associated registry entries and all left over office folders.
Re-installed Office fresh.
No more crashes.
0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
ID: 18970717
PAQed with points refunded (500)

Computer101
EE Admin
0

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
Find out what you should include to make the best professional email signature for your organization.
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

830 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question