Outlook 2003 keeps crashing sporadically.

Posted on 2007-03-19
Last Modified: 2010-05-18
In our domain we are running Outlook 2003 with a "mapi..." connection to an outside Exchange server for 100+ users. Some computers experienced repeated Outlook crashes after our Novell to Microsoft transition. Most all of them were fine after either their Outlook profile or their Windows profile was re-done on their computer. A couple of users though, nothing seems to work (new Outlook profile, new Windows profile, new Office install, even a new computer), they still have Outlook crashing sporadically. One user, with overhauled computer has "Faulting application outlook.exe..." all day long with faulting module msmapi32.dll or outllib.dll or mso.dll. The other user, with new computer, is always with mso.dll as the faulting app. Any ideas how to stop this?
Question by:sandorbatyi

Author Comment

ID: 18753294
I was wrong... the user with new computer did have "outllib.dll" as a faulting module as well.
LVL 11

Expert Comment

ID: 18753476

Author Comment

ID: 18753931
Yes. All computers are patched to the latest. I also looked at the links you had sent, but those issues either do not apply, or their solutions have been already tried.
LVL 104

Expert Comment

ID: 18760427
Very unusual for a problem to follow a user to another machine.
Are you using any plugins with Outlook? I find those can cause many problems with Outlook.

Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

LVL 11

Expert Comment

ID: 18760447
Are you using roaming profiles?

Author Comment

ID: 18800977
I have disabled all the Outlook plugins.
As far as roaming profiles, we did find one in the company, but I'm not sure how to check to see if this is another.

Author Comment

ID: 18950053
Problem has been fixed... we removed the Outlook profile, then we removed all of Office, then we removed all the office associated registry entries and all left over office folders.
Re-installed Office fresh.
No more crashes.

Accepted Solution

Computer101 earned 0 total points
ID: 18970717
PAQed with points refunded (500)

EE Admin

Featured Post

U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
Find out what you should include to make the best professional email signature for your organization.
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to:…

896 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now