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Outlook 2003 keeps crashing sporadically.

Posted on 2007-03-19
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Last Modified: 2010-05-18
In our domain we are running Outlook 2003 with a "mapi..." connection to an outside Exchange server for 100+ users. Some computers experienced repeated Outlook crashes after our Novell to Microsoft transition. Most all of them were fine after either their Outlook profile or their Windows profile was re-done on their computer. A couple of users though, nothing seems to work (new Outlook profile, new Windows profile, new Office install, even a new computer), they still have Outlook crashing sporadically. One user, with overhauled computer has "Faulting application outlook.exe..." all day long with faulting module msmapi32.dll or outllib.dll or mso.dll. The other user, with new computer, is always with mso.dll as the faulting app. Any ideas how to stop this?
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Question by:sandorbatyi
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Author Comment

by:sandorbatyi
ID: 18753294
I was wrong... the user with new computer did have "outllib.dll" as a faulting module as well.
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Expert Comment

by:AnthonyP9618
ID: 18753476
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Author Comment

by:sandorbatyi
ID: 18753931
Yes. All computers are patched to the latest. I also looked at the links you had sent, but those issues either do not apply, or their solutions have been already tried.
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Expert Comment

by:Sembee
ID: 18760427
Very unusual for a problem to follow a user to another machine.
Are you using any plugins with Outlook? I find those can cause many problems with Outlook.

Simon.
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by:AnthonyP9618
ID: 18760447
Are you using roaming profiles?
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Author Comment

by:sandorbatyi
ID: 18800977
I have disabled all the Outlook plugins.
As far as roaming profiles, we did find one in the company, but I'm not sure how to check to see if this is another.
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Author Comment

by:sandorbatyi
ID: 18950053
Problem has been fixed... we removed the Outlook profile, then we removed all of Office, then we removed all the office associated registry entries and all left over office folders.
Re-installed Office fresh.
No more crashes.
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