Solved

Windows 2003 Server R2 Gives intermittent stop error 0000007f

Posted on 2007-03-20
7
1,391 Views
Last Modified: 2012-05-05
Hi All,

I have a Windows 2003 R2 Standard server.

The server randomly crashes and in the event viewer reports

Event Type:      Error
Event Source:      System Error
Event Category:      (102)
Event ID:      1003
Date:            20/03/2007
Time:            08:45:09
User:            N/A
Computer:      CLARKE2K3
Description:
Error code 0000007f, parameter1 0000000d, parameter2 00000000, parameter3
00000000, parameter4 00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45   System E
0008: 72 72 6f 72 20 20 45 72   rror  Er
0010: 72 6f 72 20 63 6f 64 65   ror code
0018: 20 30 30 30 30 30 30 37    0000007
0020: 66 20 20 50 61 72 61 6d   f  Param
0028: 65 74 65 72 73 20 30 30   eters 00
0030: 30 30 30 30 30 64 2c 20   00000d,
0038: 30 30 30 30 30 30 30 30   00000000
0040: 2c 20 30 30 30 30 30 30   , 000000
0048: 30 30 2c 20 30 30 30 30   00, 0000
0050: 30 30 30 30               0000    

The memory.dmp was generated at 11:02pm and no - one was at work at the time!!

I have found article http://support.microsoft.com/kb/891722 which mentions
applying the latest service pack (SP1?) or getting an hotfix.

Any ideas - get the hotfix?

Many Thanks,


Pete
0
Comment
Question by:ghost123
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
7 Comments
 
LVL 70

Accepted Solution

by:
KCTS earned 125 total points
ID: 18755367
This could be a memory problem or mis-matched memory but is more likely to be a flaw in a low level driver. I suggest you install Windows 2330 SP2 which fixes the problem addresses in the hotfix and a number of other issues. You can download it from http://www.microsoft.com/downloads/details.aspx?familyid=95AC1610-C232-4644-B828-C55EEC605D55&displaylang=en.
0
 
LVL 1

Author Comment

by:ghost123
ID: 18755397
Cheers,

Memory is matched to the server board - will try that download and get back to you.

Thanks
0
 
LVL 8

Expert Comment

by:b0fh
ID: 18755564
0000007F = "UNEXPECTED_KERNEL_MODE_TRAP"
-Corrupt system files
-Memory or motherboard issues

(Parameter 1) 0x00000000 = "Divide by Zero Error"
-Memory corruption
-Hardware problem
-Software failure

By all means, follow the advice of KCTS on this one, but I would recommend running MemTest just in case there is an issue w/ your RAM, which is the most likely culprit.
http://www.memtest86.com/
0
 
LVL 1

Author Comment

by:ghost123
ID: 18755668
Hi B0fh,

Youy may be right!

Looking through the logs I have just seen another/different stop error

Event Type:      Error
Event Source:      System Error
Event Category:      (102)
Event ID:      1003
Date:            22/02/2007
Time:            09:19:24
User:            N/A
Computer:      CLARKE2K3
Description:
Error code 0000001a, parameter1 00000400, parameter2 c0000180, parameter3 00000000, parameter4 e100a148.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45   System E
0008: 72 72 6f 72 20 20 45 72   rror  Er
0010: 72 6f 72 20 63 6f 64 65   ror code
0018: 20 30 30 30 30 30 30 31    0000001
0020: 61 20 20 50 61 72 61 6d   a  Param
0028: 65 74 65 72 73 20 30 30   eters 00
0030: 30 30 30 34 30 30 2c 20   000400,
0038: 63 30 30 30 30 31 38 30   c0000180
0040: 2c 20 30 30 30 30 30 30   , 000000
0048: 30 30 2c 20 65 31 30 30   00, e100
0050: 61 31 34 38               a148    

although stop 0000007F (or at least a flavour of it) is listed as an issue resolved by sp2

likely to be memory - is that tool dos based??
0
 
LVL 8

Assisted Solution

by:b0fh
b0fh earned 125 total points
ID: 18755756
MemTest runs via bootable floppy or CD-ROM (created from ISO image).  If you would like a list of alternate tools, please let me know.  

I would first install SP2, as stated by KCTS.  As always, please ensure that you have a known good backup before running a service pack on a production machine.
0

Featured Post

Free NetCrunch network monitor licenses!

Only on Experts-Exchange: Sign-up for a free-trial and we'll send you your permanent license!

Here is what you get: 30 Nodes | Unlimited Sensors | No Time Restrictions | Absolutely FREE!

Act now. This offer ends July 14, 2017.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I've always wanted to allow a user to have a printer no matter where they login. The steps below will show you how to achieve just that. In this Article I'll show how to deploy printers automatically with group policy and then using security fil…
This is a little timesaver I have been using for setting up Microsoft Small Business Server (SBS) in the simplest possible way. It may not be appropriate for every customer. However, when you get a situation where the person who owns the server is i…
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…

695 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question