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Duplicate Out of Office Auto Replies

Posted on 2007-03-20
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Last Modified: 2010-03-06
We have a Exchange 2003 Server and clients are using Outlook 2002 (SP3). From my laptop I logged on as one particular user (tom) went in to Out of Office assistant and setup an out of office message. Than via OWA, I logged on to my mailbox and sent a test message. In my OWA box I recieved two Out of Office messages. One message with a subject line starting with 'Out of Office AutoReply' which is the correct reply. And the second message with a subject line that just says 'Out of Office' which contains old out of office data. I can not figure out where to go to disable the second message. Any ideas?
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Question by:bnrtech
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Expert Comment

by:MATTHEW_L
ID: 18756747
Check under OWA options out of office for user tom, is something set there that is different than what is set in office?
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Author Comment

by:bnrtech
ID: 18757072
I logged on to OWA as tom but OWA does have the correct out of office message.
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Expert Comment

by:MATTHEW_L
ID: 18757613
ok.  turn it off in OWA.  Re-create the users outlook profile, reset the out of office and test again.
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Author Comment

by:bnrtech
ID: 18758246
I think I did what you asked but the issue still persists. I did the following. Logged on OWA as tom and removed out of office messsage. Saved and than closed out of OWA. Right clicked Outlook on my laptop while logged on as tom (NOTE: tom took his laptop with him on vacation). Deleted all outlook profile info. Saved and closed. Right clicked on Outlook again and re-entered Exchange info. Open Outlook and re-setup correct out of office message. Saved and closed. Sent a test message from me to tom. Still recieved both out of office messages.
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Expert Comment

by:MATTHEW_L
ID: 18758312
Go into OWA again and check and see if there are any rules enabled.

Also have a look at this article.
http://support.microsoft.com/kb/218301
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Author Comment

by:bnrtech
ID: 18758976
I went in to OWA as tom and within rules there is a rule for Out of Office. It is there even when the Out of Office is not on and I can not view/modify/delete it.

I looked at the kb article you noted but it does not offer any info pertinent to my scenario.
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Expert Comment

by:MATTHEW_L
ID: 18759111
Ok, so you do have an orphaned rule possibly.  Try running outlook.exe /CleanRules this will delete all client and server rules.  Check and see if the rule is gone then.  Try out of office again and hopefully you will only get one message.
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Author Comment

by:bnrtech
ID: 18759298
ok i will try that. what computer do I run outlook.exe /cleanrules on? The server or a workstation logged on as tom?
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by:MATTHEW_L
ID: 18759387
The workstation logged on as tom.
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Author Comment

by:bnrtech
ID: 18759700
Sorry but I am missing something. Do I go to a command prompt and type 'outlook.exe /cleanrules' or is there someplace else I go to run this command?
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MATTHEW_L earned 250 total points
ID: 18759708
go to a command prompt.

cd \ to get to the root directory
cd program files
cd microsoft office
cd office11 (this is for office 2003) different numbers for different versions
outlook.exe /cleanrules or /cleanprofile
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Author Comment

by:bnrtech
ID: 18760480
Matthew L thanks for the good info. Very helpful and super easy to fix (once you know how to :)
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