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Mailbox Store Policies Not being applied properly

Posted on 2007-03-20
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Last Modified: 2010-04-18
I am running Exchange 2003 SP2 in an Active Passive Cluster on Windows 2003 SP1 Enterprise.

A few months ago I moved my CEO's mailbox from "mailbox store" with limits of about 600 MB to a new information store "Executives" with higher mailbox limits of 1 GB.

I then lowered "mailbox store" to about 500 MB.  Today, my CEO was getting messages that he was over his size limit (the email message said he was over the limit of 600 MB, which is weird because 600 MB is no longer set in any of my mailbox store policies)  I verified that his mailbox was in the "Executives" mailbox store which has a limit of 1 GB.  There is one other user in the "Executives" store.  She has a 700 MB limit but was not affected.

Why would his mailbox still be limited to an old policy that no longer exists, if he's in a mailbox store with a 1 GB limit?  Is his mailbox somehow carrying over some store limits?  Can I check this?  I am thinking about oepning up a case with Microsoft.
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Question by:Antonio_Woodchuck
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MATTHEW_L earned 500 total points
ID: 18756762
Could his mailbox have hard set limits in Active Directory Users and Computers?
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by:abraham808
ID: 18756834
Make sure you Run Cleanup on his old mailstore and his account doesn't appear there.

My other suggestion is mentioned above by Matthew.
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by:Antonio_Woodchuck
ID: 18756990
HA!  I can't believe I did not think to look there!  I now remembered about 2 years ago telling my boss that it wasn't a good idea to set individual limits in AD, but he had me set one for our CEO.  Thanks, I turned that off and everything is good.  My brain had me looking at all sorts of other problems except for the most simple.  Thank you
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by:MATTHEW_L
ID: 18757532
Yeah, those are the hard ones to find.  I try not to set those unless absolutly nessesary.  The way you are doing it now by having different stores is the best.
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