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Problems installing PREVIEW PAYCHEX v6.2

Posted on 2007-03-20
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Last Modified: 2012-06-27
At my office we're using Windows Server 2003, and Windows XP clients. I'm having problems with a program called Preview Paychex v6.2. I uninstalled it from a machine that was to be turned over to another user who didn't need access to it, and unfortunately that uninstalled it from the server. I'm trying to reinstall the program, but I cannot get it to work properly. It's installed at one location, for example, a shared drive on our server, and then from the installed folder, you run an .exe on the machine you want to have the program. However, when I install it on our server, and run the setup on my machine, everything looks fine, however when I try to start it, I get the error messages "the exception unknown software exception (0x0eedfade) occurred in the application at location 0x7c812a5b," then "Runtime error 217 at 0005ECD9," then "The application failed to initialize properly (0xc0000142). Click on OK to terminate the application." Being that it uninstalled from the server when I uninstalled it on a user client, makes me believe that it was installed TO our server FROM her machine, but there is no option for anything like that in the setup. If anyone is familiar with this program and can lend a hand, I'd greatly appreciate it.
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Question by:SysAdmin06
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SysAdmin06 earned 0 total points
ID: 18876377
We're no longer using the Paychex company to do our payroll, and my HR people simply needed to be able to use it for records. Try as I might, I was unable to get the program integrated into our network again, but knowing changes weren't going to be made, and what the program was now needed for, I ran an install on both client machines that needed them. I set them up as stand-alone programs, and dropped any .dbi and .idx files from the remnants of our old network folder into the new program folders on the client machines. The dbi and idx extensions are the data files for Preview Paychex. I started the program up, and everything worked fine. Not my ideal solution, but it serves it's purpose.
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Expert Comment

by:richarddieguez
ID: 22551786
I am recieving an I/O error 6 on 2 client systems, I reinstalled the client and made sure permissions were set to full for these users, other clients are working fine as well as the server, any suggestions?
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