Problems seeing embedded pictures in Outlook 2003

A user in my organization is having a problem with his Outlook 2003.  When someone sends him an embedded picture, like a JPG it will not show in the body of the message.  Instead he sees the red X.  If he forwards/replies, the picture shows properly in the body of the reply.  This is his work-around to see the picture...he clicks Forward and boom!  There's the picture.

A few things I've noticed:

- This doesn't appear to be an Automatic Picture Downloads problem.  I've set his settings to the same as mine by unchecking the box "Don't download pictures or other content automatically in HTML e-mail"
- His Outlook security Zones are defaulted to Restricted Zones but I tried changing to Internet Zone as well.
- I’ve defaulted his Security TAB and Advanced TAB in IE6.
- I sent him a couple different picture types and a GIF I sent worked, but a JPG and BMP did not.  I also tried different JPG files and one worked while another did not.

Has anyone run across this?  Thank you in advance.
mfishcoAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

michkoCommented:
This article from MS gives some more detailed information regarding the Automatic PIcture Download.
http://support.microsoft.com/kb/831608

And another link with information from MS regarding automatic picture downloads:
http://office.microsoft.com/en-us/outlook/HP010440221033.aspx
0
mfishcoAuthor Commented:
Thanks for your response.  The problem doesn't appear to be an Automatic Download problem as I mentioned.  All settings are correct and I double-checked the settings using your links.

Has anyone seen this issue?
0
michkoCommented:
You stated you changed the Outlook security settings to Internet Zone.  What are the security settings in the Internet Zone?  If they're set to High, they may be interferring with the picture downloads.
0
The Ultimate Tool Kit for Technolgy Solution Provi

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy for valuable how-to assets including sample agreements, checklists, flowcharts, and more!

mfishcoAuthor Commented:
Yeah I thought about that but the settings for the Internet Zone (as well as all the other zones) were set back to its default state during my troubleshooting.  The Internet Zone is set to Medium and the Restricted Zone to high.

During my troubleshooting I tried swapping to the Internet Zone to see if that would solve the issue, but it did not (I've since reverted back to the Restricted Zone).

Remember, some JPG's will show up and others will not.  95% of the time, Outlook blocks the pictures but in some rare cases, they will show up.  It's quite aggravating!
0
michkoCommented:
What antivirus?  Try disabling your AV (Temporarily) and see if it makes a difference.
0
mfishcoAuthor Commented:
Sorry it took so long to get back to you, but this end-user is a bit hard to get a hold of.  

I verified it's not an anti-virus issue.

My next steps are to try logging in as a different user, creating an outlook account and seeing if this problem is based on his user vs. the laptop.  I'm also getting a chance to go through that machine with a fine tooth comb to see if any external programs are causing this.

After that, I guess I'll need to uninstall/reinstall Outlook.  Though that's not my ideal solution, his OST 5 GB in size.  Ugh!
0
michkoCommented:
That ost is too big.  It may be contributing to this issue.  See link below re large ost/pst files:
http://www.slipstick.com/problems/repair2gbpst.asp
http://office.microsoft.com/en-us/outlook/HA010563001033.aspx

Try opening outlook with a cleanprofile command:
click Start -> Run.  Type in:  outlook.exe /cleanprofile
Here's a link to some useful command line switches for Outlook 2003.
http://www.petri.co.il/outlook_2003_command_line_switches.htm

0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
mfishcoAuthor Commented:
Thanks michko, I'll take a look through your links and let you know what happens.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.