Cannot send e-mail to, or receive e-mail from one particular business contact
Posted on 2007-03-20
I have a business contact to whom I cannot successfully send an e-mail. All e-mails are returned after several days, with a message such as that quoted below. (I have changed our e-mail addresss). Conversly, she cannot e-mail me.
I have never had this problem with anyone else. Our e-mails just won't go through to each other. These are legitimage business e-mails, between a company and one of its sales reps, not likely to be mistakenly identified as spam. What is the cause for this anomolous behaviour? What is the solution?
The destination host is firstname.lastname@example.org.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
SMTP error from remote mail server after initial connection:
host smtp-mx7.mac.com [220.127.116.11]: 452 try later:
retry timeout exceeded
------ This is a copy of the message, including all the headers. ------
Received: from [18.104.22.168] (helo=Saturn)
by cpanel56.gzo.com with esmtpa (Exim 4.63)
id 1HRyG0-0006NC-NE; Thu, 15 Mar 2007 17:17:12 -0500
Date: Thu, 15 Mar 2007 15:17:09 -0700
From: Alex Mountjoy <email@example.com>
Subject: Links to jpegs
To: Mary Erbstoesser <firstname.lastname@example.org>
cc: T-Luxe <email@example.com>
Organization: Dolce Mia Designs
X-Mailer: GoldMine [6.70.50123]